Commercial Solar Project Coordinator
Summary
Remotely monitor, troubleshoot, and coordinate service for commercial solar/energy assets, acting as the first line of support across monitoring platforms like SolarEdge, Enphase, and EnSights before deciding between remote resolution and field dispatch.
- Support the day-to-day operations and maintenance of commercial solar and energy assets.
- Monitor existing solar systems using performance data, alerts, equipment history, and technical documentation.
- Investigate and troubleshoot solar system issues remotely before determining whether field service is required.
- Identify opportunities to resolve issues through remote resets, recommissioning, communication corrections, or manufacturer support.
- Determine when technician dispatch is necessary due to safety concerns, equipment failure, production loss, or limited remote visibility.
- Coordinate service activities with clients, vendors, technicians, manufacturers, and internal teams.
- Communicate technical issues, urgency, business impact, and next steps clearly to non-technical stakeholders.
- Help reduce unnecessary truck rolls while ensuring critical system issues are addressed promptly.
- Maintain accurate records of service issues, troubleshooting steps, resolutions, and follow-up actions.
- Support commercial solar projects and service coordination from issue identification through resolution.
Requirements
- At least 2 years of hands-on experience working across multiple solar or energy monitoring portals in an operations, service, asset-management, or performance-monitoring role.
- Experience with multiple platforms such as SolarEdge, Enphase, Fronius, and SMA, plus fleet aggregators or energy platforms such as EnSights, AlsoEnergy, or Stem.
- Direct experience supporting commercial assets and communicating with commercial asset owners, property management groups, or similar business stakeholders.
- Experience coordinating large-scale projects at a project-management or project-coordination level.
- Experience using a CRM or comparable structured work-management platform. Zoho is strongly preferred.
- Highly proficient spoken and written English, with clear, easily understood communication for frequent calls with clients, vendors, technicians, and internal team members.
- Strong communication skills, including the ability to explain potential technical issues, urgency, business impact, and next steps at a high level to non-technical stakeholders.
- Demonstrated judgment in deciding whether an issue requires a field dispatch or can be addressed through a remote reset, recommissioning step, communications correction, or manufacturer support.
- Hands-on experience ordering solar or electrical materials and managing manufacturer warranty and RMA processes, including documentation, replacement tracking, returns, and follow-up scheduling.
- Strong availability during the agreed schedule, excellent attention to detail, reliable follow-through, and the ability to manage multiple active priorities.
Benefits
What we Offer:
- Opportunities for growth and advancement
- HMO- Maxicare
As published by workable
First name, Last name, Email, Headline, Phone, Address, Photo, Education, Experience, Summary, Resume, Cover letter
- Do you have at least 2 years of hands-on experience monitoring, troubleshooting, or supporting operating solar or energy systems in an O&M, asset management, service, or performance-monitoring role? yes / no
- Which solar monitoring or energy platforms have you used hands-on? Select all that apply. SolarEdge Enphase SMA Fronius AlsoEnergy EnSights Stem Other solar/energy monitoring platform None of the above
- Do you have direct experience supporting commercial solar assets and communicating with commercial clients such as asset owners, property managers, facility managers, vendors, or similar business stakeholders? yes / no
- Have you personally investigated solar system issues remotely and helped determine whether the issue could be resolved remotely or required a technician/field dispatch? yes / no
- Which of the following have you personally handled in a solar or energy role? Select all that apply. Ordering solar/electrical materials or replacement parts Manufacturer warranty claims RMA/replacement processes Coordinating technicians or field service Managing projects/service cases in a CRM or work-management platform None of the above
- Have you coordinated commercial solar or energy projects involving multiple stakeholders such as clients, vendors, technicians, manufacturers, or internal teams? yes / no
- Is your solar experience primarily in system design, drafting, engineering, permitting, or plan preparation, without hands-on monitoring, O&M, troubleshooting, or service coordination experience? yes / no