Commercial Support Coordinator

The Commercial Support Coordinator is responsible for processing and responding to daily e-mail correspondence from internal and external clients, professionally and courteously fielding telephone calls from clients and customer service agents, and understanding the commercial lines insurance industry.

ESSENTIAL FUNCTIONS:

• Processes client updates, payments and client calls.
• Maintains an average of 120 pieces of mail processed daily.
• Reviews and processes all e-mail and debtor mail inquiries, notates debtor account of content, evaluates whether client contact is necessary for resolution, and follows procedures outlined in the commercial support manual.
• Participates in various problem-solving and decision-making activities.
• Files, faxes and mails/ e-mails preparation.
• Takes on additional responsibilities, as needed.

QUALIFICATIONS:

• Minimum of six (6) months of collection experience.
• Strong interpersonal and verbal communication skills.
• Demonstrates consistency, accuracy, sound judgment, follow-through and attention to detail.
• Ability to promote a professional, team-oriented, and positive attitude at all times.
• Maintains knowledge and compliance with all FDCPA and state laws.
• Ability to read and interpret information in written form and from a computer monitor.
• Ability to learn specific software used to perform job including: Microsoft Office, Application Xtender (Document Manager), etc.
• Basic math and written communication skills.
• Moderate typing skills (at least 35 WPM).
• Coachable: receptive to feedback, willing to learn, embraces continuous improvement and responsive to change.
• Ability to maintain a predictable and consistent full-time work schedule.

EDUCATION REQUIREMENTS:

• High school diploma or equivalent required (college degree preferred).

The CCS Companies is an Equal Opportunity Employer
This document is considered CCS Proprietary and Confidential.