Commercial Systems and AI Specialist
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- Research, configure, and test AI tools including Claude, Gemini, Zapier, and n8n to improve the GTM stack
- Build proof-of-concepts for AI-driven lead research, automated email drafting, meeting summarization, and information hand-offs
- Build and maintain Salesforce Flows and Zapier/n8n automation sequences to reduce manual admin drag for the sales and marketing teams
- Configure and connect AI platforms and prompt-driven workflows into the commercial tech stack
- Handle daily system management tasks across the commercial tech stack such as user provisioning, password resets, basic report building, and troubleshooting tool access
- Use AI-assisted tools to de-duplicate leads, clean up account data, and ensure accurate source of truth
- Create how-to guides for new AI workflows and train the team on effective AI tool usage
- Ensure all AI experiments and configurations follow company policies
- 1-2+ years of experience with Salesforce or a similar CRM
- Understanding of objects, fields, and basic flow automation in Salesforce
- Hands-on experience with generative AI tools such as Claude and Gemini
- Experience with automation platforms like Zapier, n8n, or Make.com
- Comfortable with Excel/Google Sheets and basic data manipulation
- Quick learning ability for new SaaS tools across the commercial stack such as Gong, SalesLoft, ZoomInfo, Marketo
- Bachelor’s degree in Information Systems, Business Analytics, Computer Science, or equivalent builder experience
- Direct impact on product and culture
- Private healthcare insurance
- Company equity
- Virtual company events and happy hours
- Flexible work schedule and unlimited vacation policy
- Team lunches in KFT Hub and office snacks
- Learning and development benefits
- HU eyeglass benefit
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Virtual and in-office global company events and happy hours