Communication Center
POSITION: Bilingual Patient Access Coordinator
Job Type: Full-time
Pay: Starting from $18.00 per hour; based on experience
REPORTS TO: Manager of Patient Access Coordinator
HOURS: Monday-Friday 8:00am-5:00pm. Onsite.
Compensation is based on experience.
DUTIES AND RESPONSIBILITIES:
- Accepts incoming coming calls and schedules all patient appointments with necessary physician
- Conducts follow up calls and reschedules missed appointments
- Ensures patient-provider relationship; making sure patients feel welcome to the practice and continues to come to Loden Vision Center to receive top quality care
- Provide courteous, timely, professional and empathetic customer service at all times
- Have knowledge of new products, services, advanced techniques and procedures that Loden Vision Center offers
- Maintain acceptable standards, develop communication skills that will provide the highest levels of service, and demonstrate willingness to cross-train in department support areas
- Manage and prioritize multiple calls and concerns simultaneously