Find your calling at Mercy!

Overview
Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Communication Service Operator

Mercy Hospital Washington
901 E 5th Street
Washington, MO 63090

Schedule: Full Time, 40 hours/week

Why You’ll Love Working Here

Exceptional Benefits Starting Day One:

• Comprehensive Health Coverage – Medical, dental, and vision through United Healthcare

• Generous PTO – Up to 34 days annually, including holidays, vacation, personal time, and short-term illness

• Paid Parental Leave – Supporting you and your growing family

• 401(k) with Employer Match – Invest in your future with confidence

• Tuition Reimbursement – Up to $2,000/year for continuing education

• Dependent Care FSA Contribution – $100/month for eligible participants

• Paid Volunteer Time – Give back to your community while on the clock

• Free Parking – Convenience that saves you time and money

• Career Growth Opportunities – Advance your skills and grow within Mercy

Overview
Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Qualifications
Education: High school diploma or equivalent.
Experience: Telephone or customer service experience beneficial.
Certifications: None.
Other:

o Basic computer and keyboarding skills
o Must be able to navigate multiple computer software systems simultaneously
o Ability to communicate clearly in English both orally and written
o Knowledge of Microsoft Office

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.