Communications Manager

Have you ever wanted to help shape the voice of Music & Arts at a time of transformation - building the narrative through communication, strategic storytelling, culture, and brand content? This role sits at the intersection of Associate communications and creative brand storytelling, helping Music & Arts connect more meaningfully with Associates, customers, educators, parents, and students.

Sound exciting? We think so too!

The Communications, Culture, and Experience Manager should be a writer, project manager, critical/creative thinker, innovative storyteller, intuitive communicator, and brand-minded content creator. You will be collaborative, passionate, high energy, organized, articulate, and able to distill messages with a strategic mindset while adapting tone and content for different audiences.

You will be an expert in multi-channel communications with experience across digital platforms and content development. In addition to leading Associate communications, you will support creative content and copy development for Music & Arts brand channels, campaigns, digital experiences, social media, and other customer-facing touchpoints.

You will drive Associate engagement through effective communications across Music & Arts while also helping strengthen the Music & Arts brand voice through compelling storytelling and copy. This includes maintaining communication channels and editorial calendars, writing and distributing Associate communications, developing stories and brand content, partnering on customer-facing creative, and providing content and event support for Town Halls (MA Live), Leadership Meetings, and other key Music & Arts moments.

RESPONSIBILITIES/DUTIES

• Drive communication initiatives across Music & Arts in support of our strategic priorities, culture, and brand.
• In collaboration with subject matter experts and cross-functional partners, identify, write, edit, publish, and deliver impactful communications for Music & Arts Associates and key internal channels.
• Assist in developing creative content and copy for Music & Arts brand initiatives, including campaigns, digital experiences, social content, landing pages, emails, presentations, and other customer-facing communications.
• Help define, maintain, and evolve the Music & Arts brand voice, ensuring copy is clear, consistent, audience-relevant, and aligned across channels.
• Partner closely with Brand, Digital, Marketing, Creative, School Services, Lessons, and other teams to translate business objectives into compelling stories and content.
• Build and maintain editorial/content calendars that connect Associate communications with key brand, seasonal, education, and business moments.
• Edit and proofread high-visibility communications and creative copy, ensuring message clarity, accuracy, consistency, and brand alignment.
• Drive Associate engagement, inform Associates, and reinforce Music & Arts priorities, culture, values, and vision.
• Monitor and measure the impact of Associate communication and content campaigns.
• Make recommendations as needed to ensure communication goals are achieved.
• Develop and communicate quantitative and qualitative metrics evaluating the effectiveness of communications and content.
• Serve as a trusted communications partner and voice for the team, helping leaders translate business priorities into clear, engaging messages.
• Lead, coach, and mentor members of the team and/or cross-functional partners as appropriate.
• Support Music & Arts events, Town Halls, Leadership Meetings, and other key Associate experiences.