Community Association Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit .

Job Description

The Dartmouth Group, an Associa company, is hiring a Community Association Manager for their Lexington office.

The Community Association Manager will oversee up to 7 communities with a mix of HOA, condominium, and townhomes, in the Acton, Westford, Wayland, Malborough, and Boston areas.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement.
• Work closely with Property Administrators regarding routine communications, Architectural Modification process and issuing violation letters when necessary.
• Deliver quality customer service by responding promptly to owner requests and schedule timely work order repairs.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; interpret Balance Sheet, Income Statement, Operating Expenses, Pre-paid and Delinquency Reports and Reserve Studies.
• Prioritize maintenance requests and work orders.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Be readily available to assist the maintenance on call technicians with emergencies as necessary.
• Excellent written and verbal communication skills required.
• Must be self-starter with good organizational, time management and prioritization ability.
• Strong leadership skills and ability to make informed decisions, as demonstrated by prior experience.
• Other projects as assigned.

Pay rate: $80K-

Requirements

• 2+ years of experience in community association and condo management is preferred.
• Management experience in single family, multifamily, apartment and leasing, vacation rentals, hospitality, concierge, and customer service are encouraged to apply.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain CMCA within the first year, company paid.
• Customer service driven and team oriented.
• Ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken), proactive communication style with conflict resolution techniques.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.