Community-Based Case Manager

Purpose

Case Managers provide a range of services across multiple programs which include Foster Care, Independent Living, Family Preservation, Reunification, and Diversion. All programs have the goal of restoring hope in individuals and families. Services, responsibilities, and clients vary depending on the Case Manager’s program(s).

Essential Job Functions

1. Provides in home and out of home case management services to a caseload determined by their supervisor and not to exceed regulatory limits.
2. Ensures coordination, delivery, and documentation of appropriate services to clients, working collaboratively with outside providers and other agency staff.
3. Builds rapport and positive relationships with youth and their families.
4. Conducts and documents face to face and/or indirect contacts with assigned youth and families at minimum, weekly, according to program guidelines.
5. Works closely with youth and their caregivers, therapists, schools, and other team members to assess needs and safety and achieve best outcomes for clients
6. Consults with the referring DCBS worker routinely throughout the duration of services
7. Maintains professional relationships with youth and their families, social workers, school staff, therapists, foster parents, caregivers, and other community and team members.
8. Completes program specific assessments with youth and families
9. Participates in the development of plans of service, prevention plans, and aftercare plans together with youth and their families and therapists when applicable.
10. Assists those served to identify and modify negative or high-risk behavioral patterns
11. Helps those served practice and celebrate small changes.
12. Connects families to community resources to enhance family functioning.
13. Is available according to program specific “On Call” procedures.
14. Responds to client behavioral and emotional crises and offers consultation, coaching, and/or in person intervention as needed.
15. Develops, prior to case closure, a transition/aftercare plan and conducts follow ups as required.
16. Completes documentation of services provided and progress made in accordance with program specific regulatory requirements.
17. Completed intake and discharge documentation as required by program.
18. Attends all required trainings and individual and team consultations.
19. Performs other duties as assigned by the program supervisor.

Supervisory Responsibilities

This position has no supervisory responsibilities.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.