Community Case Manager

Specific Duties:
• Provide case management services for Hilda’s Place (HP) clients including communicating with HP milieu staff regarding participants
• Provide case management services for drop-in clients
• Provide ongoing case management services for clients who have exited into housing
• Contact persons referred through the Suburban Cook County call center and persons referred internally; perform initial needs assessments
• Provide basic crisis intervention services over the phone and in-person to individuals experiencing acute crisis
• Provide drop-in milieu staffing
• Facilitate groups for, and in partnership with, participants
• Track all required information in relevant databases, spreadsheets and files

Case Management

Perform case management duties which include, but are not limited to:

• Partner with participants in wholistic goal-setting and develop service plans for each participant on caseload
• Perform assessments for housing eligibility (VI-SPDAT) for individuals, families and youth
• Facilitate enrollment in mainstream benefit programs like Medicare, Medicaid, Link, SSI, SSDI, etc.
• Assess participants for eligibility for other programming leading to housing (ESG, prevention, RRH, market-rate housing, etc.)
• Coordinate with internal mental and physical health providers
• Provide short-term support services to clients awaiting entry into other programming, including street survival and safety, strategies for reuniting with family or friends, etc.
• Provide referrals for complex client needs such as treatment for substance use disorders, community mental health services, primary health care services, etc.
• Develop and maintain effective working relationships with referral sources, participants and staff to ensure effective service delivery

The following qualifications are requirements for the position:
• Bachelor’s degree in social work or related human services field, or equivalent combination of education and experience required
• Minimum one (1) year experience providing case management services required
• Strong communication skills with a demonstrated high level of empathy and respect for program participants required
• Computer competency and comfort with data entry required
• Experience working with individuals experiencing homelessness and/or mental illness preferred

Other requirements:
• Must submit to a criminal background check and submit to or provide evidence of a recent test for tuberculosis
- NOTE: All questions must be answered and if answered "yes", please provide a narrative for your responses or your application will not be considered for this role. Cover Letter highly encouraged