Community Director - Wildwood Highlands

Are you a Strong Community Director?

Ready to lead, inspire, and make an impact? We're looking for a passionate, people-focused Community Director who thrives in a fast-paced 55+ active living environment and loves developing high-performing teams. If this sounds like you, we want you!

As our Community Director, you'll be the driving force behind the day-to-day success of the community, leading on-site operations, coaching team members, and creating an exceptional resident experience. You'll oversee occupancy goals, community appearance, financial performance, and customer service while fostering a culture of accountability, collaboration, and continuous improvement.

We're seeking a leader with 2–5 years of strong on-site property management experience, a proven ability to develop and motivate teams, and the confidence to drive results. Strong leadership and team development skills are a must, as you'll play a key role in mentoring team members and elevating performance.

You'll also be joining a stable organization that values innovation, embraces technology, and offers exciting opportunities for career advancement. If you're tech-savvy, adaptable, and energized by implementing new processes and operational efficiencies, we'd love to meet you.

What You'll Bring:

• 2–5 years of successful on-site property management experience
• Proven leadership and team development experience
• Strong customer service and relationship-building skills
• Financial acumen and experience managing occupancy goals and property performance
• Tech-savvy mindset with the ability to learn and leverage new systems and tools
• A passion for driving results, developing people, and creating thriving communities

Why You'll Love It Here:

• Join a strong, growing company with real career growth opportunities
• Lead an amazing team and make a lasting impact
• Work in a culture that values innovation, collaboration, and excellence
• Be empowered to drive change and operational improvements
• Help create a community residents are proud to call home

If you're a motivated leader who loves developing people, delivering exceptional experiences, and driving community success, we want to hear from you!

Who you are:
• Strong communicator with proactive problem solving and analytical skills.
• A passionate leader who values developing and mentoring others with a strong track record of personnel management and ability to influence and empower others into top performance.
• Attentive to detail, and extremely organized
• Agile to an ever-changing environment
• Exhibits strong interpersonal and relationship building skills.
• Able to prioritize and handle a variety of tasks while maintaining focus on deadlines.
• Requires little supervision – Self-Motivated with a high level of initiative.

Essential Duties: (Other duties may be assigned).
• Direct the work of others while implementing the company’s vision and strategy into day-to-day execution through on-site team members.
• Assists with tours, lead management, and move in preparations to drive leasing success on-site.
• Process move outs, service requests, and prepares deposit accounting statements.
• Responsible for scheduling of personnel and providing on-call guidance where necessary.
• Report on pre-lease status and ensure consistent communication between Construction and Management team on status or challenges.
• Directs the overall financial results for the community through expense monitoring, variance reporting, and expense approval, summarizes key issues and trends while providing possible strategies and solutions to address.
• Ensure federal, state, and local regulatory requirements are met, and all team members are well trained in compliance.
• Ensure and oversee all training for on-site roles.
• De-escalation of resident concerns, while enforcing lease regulations.
• Track and analyze lease violations, accounts receivable, accounts payable, Fair Housing requests, emergency repairs, risk/loss items for the community.
• Ensure physical occupancy targets are met and stabilized.
• Ensure the community is maintained, preserved, and large annual projects are completed to the highest standards.
• Evaluate the community regularly to determine annual capital improvement (non-recurring spend) needs and priorities.
• Be a change agent in leading assigned teams through larger organizational initiatives such as software changes, and frequent process changes.
• Assist with annual budget preparation.
• Understand market level and industry trends acting as the subject matter expert within the local multifamily competitive landscape.
• Visually walk and inspect the community on a regular basis.
• Negotiate and secure contracts with various vendors for recurring and non-recurring projects and services.
• Plan/Manage/Host resident events, at times outside of typical business hours.
• Occasional Saturday coverage in high leasing season typically when the property is trending down.
• Investigate and resolve on-site team member concerns as needed.
*Please note: This list is not intended to be all-inclusive, other job duties may apply.

Skills & Qualifications:
• Minimum of 3-5 years multifamily on-site experience: Required
• 1-3 years of managerial / supervisory experience: Required
• Understanding of vacancy procedure and budget compliance: Required.
• A valid driver’s license: Required.
• High school diploma/GED: Required
• Excellent oral and written communication skills
• Proficient in Microsoft programs suite, and general computer use
• Experience with Yardi: Preferred
• Demonstrated ability to manage multiple and complex operational matters daily.
• Multifamily specific designations: Preferred (CPM, CAM)

Please Note: Where we call “Home” is a guarded space for all of us. For the benefit of our residents, co-workers, and the communities in which we serve, all applicants are required to pass a post-offer criminal background check prior to joining the team.