Community Engagement Manager

KEY ROLES (Essential Job Responsibilities)

Community Engagement and Activation

• Build and maintain trusted relationships with schools, neighborhood groups, community-based organizations, families, and other stakeholders in the communities served by BGCAA and the ACE Cycle 13 grant program.

• Serve as a consistent liaison between BGCAA, community partners, and local stakeholders, ensuring timely communication and reliable follow-through.

• Conduct consistent follow-up with key partners and organizations to maintain relationships, confirm timing, and keep shared commitments moving forward.

• Support community-involvement, family engagement, partnership, and sustainability requirements of the ACE Cycle 13 grant program in coordination with the Programs Department and grant leadership.

• Coordinate community-facing programmatic events from initial planning through completion, including timelines, logistics, staffing, supplies, communications, partner coordination, and post-event follow-up.

• Work across Programs, Operations, Resource Development, Marketing, and other departments to clarify roles, deadlines, site readiness, and programmatic event expectations.

• Represent BGCAA professionally at assigned resource fairs, partner gatherings, and programmatic events, and communicate the organization's mission, programs, and community value to diverse audiences.

Project Management and Administrative Coordination

• Create and maintain project plans, calendars, task trackers, meeting agendas, notes, action items, and shared files for assigned partnership, engagement, programmatic event, and volunteer initiatives.

• Track deliverables, deadlines, dependencies, approvals, and partner commitments; follow up with responsible parties and promptly elevate bottlenecks or risks.

• Schedule and coordinate internal and external meetings, prepare background materials, document decisions, and distribute next steps.

• Maintain organized records in SharePoint or other approved systems, including contact lists, intake forms, agreements, programmatic event files, and project documentation.

• Maintain accurate records of community contacts, partner commitments, activities, programmatic event participation, outcomes, lessons learned, and next steps.

• Prepare concise updates, dashboards, briefing documents, one-pagers, and reports for the Director of Strategic Partnerships and senior leadership as requested.

• Support the consistent use and implementation of BGCAA's partnership framework and related administrative processes.

Targeted Business Support and Additional Program Support

• Provide targeted support to identify, research, contact, and follow up with prospective internship partners in coordination with the Director of Strategic Partnerships.

• Document outreach activity and partner responses and transition interested prospects into an established partnership process.

• Support tabling community events, programmatic event coordination, and other program or partnership priorities as assigned.

Volunteer Activation Coordination

• Receive and coordinate volunteer activation requests as opportunities arise, confirming project scope, site needs, available dates, volunteer capacity, supplies, and internal ownership.

• Coordinate volunteer communication, orientation, schedules, day-of logistics, and follow-up in accordance with BGCAA safety, screening, and volunteer-management requirements.

• Maintain activation records, including partner contacts, volunteer counts, hours served, project outputs, staff feedback, and future engagement opportunities.

RELATIONSHIPS

Internal: Maintain regular oral and written communication with the Director of Strategic Partnerships, the Programs Department, Club leaders, Operations, Resource Development, Marketing, grant leadership, and other staff to coordinate activities and ensure reliable follow-through.

External: Maintain professional relationships with schools, families, neighborhood groups, community-based organizations, volunteers, public agencies, colleges and universities, business partners, and other stakeholders connected to BGCAA programs and communities.

KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED

• Bachelor's degree from an accredited college or university preferred; an equivalent combination of education and relevant experience will be considered.

• Two to four years of relevant experience in community engagement, programmatic event coordination, volunteer management, nonprofit programs, education, external affairs, project coordination, or a related field.

• Demonstrated ability to coordinate multiple projects, programmatic events, or stakeholder workstreams while maintaining timelines, documentation, and follow-through.

• Strong written communication skills, including professional emails, meeting notes, briefing documents, programmatic event communications, and concise progress updates.

• Strong interpersonal and verbal communication skills with the ability to build trust across diverse communities and represent BGCAA professionally.

• Sound judgment and the ability to distinguish between routine coordination decisions and issues requiring manager approval or escalation.

• Strong attention to detail, reliability, organization, and comfort working in a role that includes significant administrative and project-coordination responsibilities.

• Proficiency with Microsoft Outlook, Word, Excel, PowerPoint, Teams, and SharePoint; experience with project-management tools such as Microsoft Planner, Asana, Trello, or similar platforms is preferred.

• Ability to work collaboratively across departments while managing independent assignments and deadlines.

• Commitment to youth development, community partnership, equity, and BGCAA's mission.

PREFERRED QUALIFICATIONS

• Experience working with youth-serving organizations, schools, afterschool programs, or grant-funded community initiatives.

• Familiarity with the ACE Cycle 13 grant program, 21st Century Community Learning Centers, family engagement, or community-school partnership models.

• Experience coordinating volunteers, community-facing programmatic events, or cross-functional projects.

• Bilingual communication skills relevant to the communities BGCAA serves.

DISCLAIMER

This description summarizes the position's primary responsibilities and is not an exhaustive list of duties. BGCAA may revise responsibilities based on organizational, program, grant, or community needs.