Community Engagement Team Member

· Provide a warm, welcoming presence by greeting all members and visitors courteously and professionally.

· Manage incoming calls, transfer calls accurately, and handle messages efficiently.

· Verify member credentials and assist with general inquiries at the Front Desk without engaging in personal tasks.

· Process registrations and payments for programs including camp, wellness programs, and other offerings.

· Enter data quickly and accurately, maintaining up-to-date records and balanced financial transactions.

· Conduct tours for prospective members, using a service-minded approach to encourage membership.

· Support JCC staff by responding to questions, managing rosters, and promoting programs.

· Collaborate with fellow Service Associates to maintain consistent, high-quality customer service across shifts.

· When available, cover shifts as needed during staff absences or peak times, and assist with onboarding new Front Desk staff.

· Stay informed about all JCC programs, services, and policies.

· Participate in team meetings and serve as a key liaison between members and internal staff.

· Maintain a professional, respectful demeanor with coworkers and members.

Perform other duties as assigned.