COMMUNITY HEALTH WORKER (76204)

The Community Health Worker (CHW) provides a link between patients at the Agency’s contracted hospital systems and available community resources with the goal of reducing negative health outcomes. The CHW is expected to conduct outreach contacts, in-home assessments, data entry, data tracking based on programmatic reporting requirements and other duties as assigned. The CHW will communicate and collaborate with team members, various AgeWays departments, Vendor Agencies, community resources and Hospital system staff.

Duties Include:

• Contacts participants and/or family, to complete outreach, schedule/reschedule assessments. Enter member information and related activities into internal/Hospital EMR, maintain participant files according to the established procedures. Contact patients, vendors, community resources to initiate services.
• Demonstrates critical thinking, problem solving and conflict management skills when receive incoming calls regarding service issues, grievances, or complaints from participants, Hospital systems, and other stakeholders.
• Monitor Outlook and internal/Hospital EMR for updates. Respond to all documentation notifications from vendors, internal team members, and other stakeholders. Process information/requests per program quality standards.
• Maintain data tracking spreadsheets to monitor service quality. Prepare data reports for various touch base meetings.
• Participate in staff development activities, meetings, and adhere to agency, department, and program standards. Assist with training new staff.
• Other duties as assigned