Community Health Worker/Case Manager, VCC

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title: Community Health Worker/Case Manager, Veteran Community Center (VCC)

Location: 1060 Howard Street, San Francisco, CA 94103

Schedule: Monday through Friday, 11 am – 7 pm

Reporting Type: In-person

Employment Type: Non-Exempt AND Full-Time

Salary Range: $35.33 per hour

Summary:

The Community Health Worker/Case Manager provides trauma-informed, person-centered support to individuals experiencing barriers related to housing instability, mental health, substance use, medical needs, and access to community resources. This position serves as a bridge between clients, healthcare providers, and community-based services by offering advocacy, care coordination, resource navigation, crisis intervention, and ongoing case management support.

The Community Health Worker/Case Manager works collaboratively with interdisciplinary teams to promote client wellness, stability, self-sufficiency, and engagement in services while fostering a safe and supportive environment.

Responsibilities:

Client Services:

• Actively engage clients by reviewing their enrollment packets with them, conducting intakes, and engaging regularly in case management services.

· Coordinate referrals to housing, behavioral health, substance use treatment, benefits, employment, and other supportive services.

• Assist clients in filling out applications for public benefits, identification documents, housing programs, and healthcare services.
• Monitor client progress and maintain regular follow-up appointments.
• Advocate for clients with external providers, agencies, and systems of care.
• Maintain accurate and timely case notes, documentation, and data entry in accordance with agency standards.
• Ensure clients understand the organization’s behavior policies and support them in following the policies so that they may continue to access services.
• Develop and implement a schedule of groups, and other events that align with client needs and organizational goals in collaboration with internal and external entities.
• Develop strategies to increase veteran engagement and program participation to meet goals and outcomes of all funding sources.

Community Health & Care Coordination

• Educate clients on health-related topics including wellness, preventive care, mental health, harm reduction, and available community resources.
• Support coordination of medical and behavioral health appointments.
• Assist clients in navigating healthcare systems and accessing community-based care.
• Collaborate with healthcare providers and multidisciplinary teams to ensure continuity of care.

Grants and Contracts:

• Adhere to program budgets set by the Program Manager or other leadership.
• Review grant and program deliverables with leadership to help the program implement goals, developing processes and procedures to meet grant deliverables.
• Work within the context of active MOUs with external partners and stay in compliance.
• Understand reporting requirements and ensure timely submission of program data and reports for various funders.
• Preparing for and ensuring success of all grant and contract audits.
• Responsible for timely reports and ad-hoc presentations as requested by leadership.

Crisis Intervention & De-escalation:

• Respond appropriately to client crises using de-escalation and conflict resolution techniques.
• Follow agency protocols regarding safety concerns, incident reporting, and emergency response procedures.
• Maintain professional boundaries while supporting clients through challenging situations.

Administrative & Program Support:

• Maintain confidential and organized client records.
• Participate in team meetings, training, case conferences, and supervision.
• Assist with program operations, data collection, and reporting requirements.
• Perform other duties as assigned.

Supervisory Responsibilities (If Applicable)

· Temporarily act as team lead in the absence of the Program Manager and Community Case Manager.

Desired Qualifications:

Experience:

• A minimum of 1–2 years’ experience working with underserved or vulnerable populations is required.
• Fluency in English and ability to effectively read, write, and communicate in English with staff, clients, and external partners and stakeholders.
• A minimum of 1 year of experience in case management, outreach, behavioral health, homeless services, substance use disorders, or social services is required.
• Knowledge of community resources, healthcare systems, and social service programs (i.e. Medi-Cal, SSI, CalFresh, VA) is required.
• Strong interpersonal, communication, and organizational skills are required.
• Ability to work effectively with individuals from diverse backgrounds is required.
• Basic computer skills including documentation, data entry, and the ability to accurately fill out a timecard is required.
• Bilingual/multilingual (Preferred)

Education:

• Community Health Worker Certification, or Peer Support Certification (Preferred)
• Associate’s degree (or higher) in Social Work, Human Services, Psychology, Public Health, or related field (Preferred)
• CPR/First Aid Certification (Preferred)

Comprehensive Benefits Package:

Employees who are regularly scheduled to work 20 hours or more per week are eligible for all benefits.

• 100% employer sponsored medical, vision, acupuncture, and dental coverage. Swords to Plowshares covers partial dependent coverage cost. (Agency paid annual medical deductible paid via Navia HRA Card)
• Employee Assistance Program: 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• Generous annual paid time off

Ø 10 sick days

Ø 13 holidays

Ø 17 vacation days in the first year & progressive afterwards

• Access to third party legal benefits, employee discount program, pet insurance, and Commuter Benefit.
• 1-hour paid lunch period, professional development reimbursements, and annual education allowance available to all employees.

*Employees who work on-call, in a temporary position, or less than 20 hours per week regularly are only eligible for our Employee Assistance Program, paid lunch hour, and San Francisco sick time. Vacation and sick time are pro-rated based upon full-time equivalent percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at employeesupport@stp-sf.org. We’re here to help.