Community Maintenance Manager

Community Maintenance Manager

Job Description

Department:	400 - Maintenance
Reports To:	Community Manager
FLSA Status:	Exempt (Salaried)
Job Type:	Full-time
Work Location:	In person
Schedule:	Monday–Friday, 8:00 AM–5:00 PM, plus on-call rotation

The Community Maintenance Manager is responsible for maintaining the condition, functionality, and appearance of a multi-family residential community, and for leading the maintenance team's day-to-day operations. This is a management-focused role: candidates are not required to hold extensive technical certifications but should be strong leaders capable of building their team's success, vendor relationships, and driving long-term property upkeep.

Teamwork

Works well with others, supports teammates, adapts across positions, asks questions, and is reliable.

Punctuality

Shows up to work on time consistently, is responsive, and demonstrates strong time management.

Customer Service

Listens and responds with patience and empathy, resolves conflicts effectively, and delivers a positive tenant experience.

Technical Knowledge

Performs well under pressure and applies problem-solving skills. Basic knowledge of plumbing, HVAC, electrical work, carpentry, and related building trades is helpful. Knowledge of the safe handling, storage, application, and disposal of chemicals used in property maintenance; and proper use of personal protective equipment (gloves, boots, ear and eye protection). Has a working knowledge of Microsoft Office Suite and standard office equipment (computers, phones, printers, etc.).

Initiative

Self-motivated with a desire to learn, willing to go above and beyond, and able to work well with minimal or no supervision.

Work Order Processing

Reviews all incoming work orders. When the scope of work is beyond the team's capabilities, coordinates a vendor and keeps tenants updated throughout the process. This role prioritizes strong management and leadership over an extensive list of technical certifications.

Leadership & Team Development

Hires, trains, schedules, and evaluates maintenance staff performance. Provides coaching and growth opportunities, and holds the team accountable to safety and quality standards.

Vendor Management

Assists in developing and managing expenses and negotiates and manages vendor and contractor relationships and contracts.

Preventive Maintenance & Capital Planning

Develops and oversees a preventive maintenance program for building systems and helps plan and prioritize capital improvement projects.

Safety & Compliance

Maintains proper documentation for inspections, certifications, and incident reports.

• On-call rotation required.

• Maintain, inspect, and ensure the accuracy and completion of all required maintenance, safety, equipment, inspection, and regulatory logs.

• Manage a team of maintenance employees, including hiring, scheduling, and performance management.

• Process work orders for repairs in occupied units.

• Perform or oversee repair tasks in vacant units to prepare them for move-in.

• Ensure property grounds and landscaping are free of debris and properly maintained.

• Source, negotiate with, and manage outside vendors and contractors.

• Implement a preventive maintenance program and support capital improvement planning.

• Maintain compliance with company safety and environmental policies, including required documentation.

• Hold daily meetings and maintain regular communication with the Community Manager.

• Support and contribute positively to the community team.

• Demonstrate strong oral and written communication skills.

• Maintain a positive, professional attitude.

• Consistently follow and apply community policies.

• Always represent the company professionally.

• Perform additional duties as assigned.

• Ability to move a stackable washer/dryer with assistance and appropriate safety gear.

• Ability to work in indoor and outdoor locations under a variety of weather conditions including performing snow and ice removal to maintain safe access throughout the property.

• Ability to walk the property on a regular basis, including stairs and hallways.

• Ability to walk, stand, sit, stoop, kneel, crouch, and climb stairs for an extended period of time.

• Ability to work on short notice based on business need.

• Ability to safely lift and carry 50 pounds or more, operate maintenance equipment, and use required personal protective equipment (PPE) in accordance with company safety policies.

• Ability to independently climb onto and off of equipment and trailers safely.

• Ability to tolerate the exposure to dust, grease, noise, and other typical maintenance shop conditions.

• Specific vision abilities required by this position include close vision for monitoring equipment controls and gauges, distance vision for navigating machinery safely, and the ability to detect visual signals, hazards, and obstacles in the work environment.

• Must possess adequate auditory ability to monitor equipment sounds and respond to alarms.

Reasonable accommodations will be made for qualified individuals with disabilities in accordance with applicable law.

• Prior management/supervisory experience plus.

• Experience managing vendor/contractor relationships.

• Working knowledge of preventive maintenance programs.

• Strong hiring, coaching, and performance management skills.

• Pool certification preferred; educational opportunities are available for the right candidate.

• Maintenance experience in residential/multi-family properties or a similar setting a plus.

• Customer service experience a plus.

• Knowledge of tools, common appliances, and devices.

• Valid driver's license required.

• Reliable transportation with sufficient automobile insurance.

• Proficiency with Microsoft Office Suite and general office equipment.

• Proficiency in both verbal and written English communication.

• Competitive Salary

• Health insurance

• Vision insurance

• 401(k) with company match

• Paid time off

• Employee discounts