Community Manager
Community Manager needed at The Madelon
About the Role
The Community Manager is the operational backbone of the property. You own the day-to-day — from leasing tours and resident relations to team oversight and financial reporting. This is a hands-on, front-of-house leadership role requiring strong organizational instincts, comfort with property management software, and a service-first mindset.
What You'll Own
Leasing & Occupancy
• Manage the tour path and conduct leasing tours end-to-end
• Execute timely prospect follow-ups and handle intake at the first point of contact
• Review comps regularly to identify pricing opportunities
• Coordinate and physically assist with move-ins and move-outs
• Complete move-in/move-out checklists and walk vacant units
• Sign leases via Bluemoon; conduct in-person renewal conversations (supported by Elise AI)
Operations & Compliance
• Post 3-Day Notices as required
• Walk the property and review onsite checklists daily (e.g., Do It Daily)
• Sort and triage the distribution inbox daily — flag items for the remote team, assign tasks, and forward invoices appropriately
• Complete basic accrual reviews (approve/deny with receipts)
• Scan checks via KAI; input and receive POs via Payscan (approver role)
• File incident reports as needed
• Maintain front-of-house organization; order office supplies via HD Yardi Marketplace
Financial & Reporting
• Conduct tenant ledger audits and issue credits where applicable
• Complete the Daily Report using the internal template (internal + client-facing versions)
• Perform basic accrual review and receipt reconciliation
Team & Resident Management
• Approve team timesheets via Gusto
• Lead team huddles and track KPIs
• Respond to escalated resident matters (Level 2)
• Contribute leasing and review narrative for weekly/monthly reporting
What You Bring
• 2+ years in residential property management, leasing, or a related field
• Experience with Yardi (or comparable PMS); Bluemoon, Gusto, or Payscan familiarity a plus
• Comfortable working across multiple software platforms simultaneously
• Strong written and verbal communication; professional presence with residents and ownership
• Highly organized with the ability to self-prioritize in a fast-moving environment
• Reliable, detail-oriented, and willing to get hands-on when needed