Community Manager

Community Manager

The Grove at Wachesaw East I/II and Sea Mystique, Murrells Inlet, SC.

Position Overview

The Community Manager at The Grove at Wachesaw East I/II and Sea Mystique, located in Murrells Inlet, SC., is responsible for the overall operational, financial, and resident experience performance of the community. This role provides on-site leadership and reports directly to the Director of Residential Operations of BrewTown Living, LLC.

The Community Manager is accountable for achieving occupancy and financial goals, maintaining the physical condition of the property in accordance with company standards, ensuring regulatory compliance, and fostering a positive and professional community environment.

As a company, we offer an excellent benefits plan including medical, dental, vision, company paid life insurance and short-term disability, ancillary benefits, and more! You will get access to a travel benefit as well. BTL is an employee owned company (ESOP) and is an EOE!

Essential Duties & Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing laws, the Americans with Disabilities Act (ADA), the Fair Credit Reporting Act (FCRA), and all applicable local, state, and federal regulations.
• Provide day-to-day leadership for all on-site operations, including leasing, resident relations, maintenance coordination, and administrative functions.
• Serve as the primary point of contact for residents, ensuring timely resolution of concerns and delivering a high level of customer satisfaction.
• Communicate regularly with the Director of Residential Operations regarding community performance, staffing needs, financial results, capital needs, and operational concerns.
• Oversee leasing performance, occupancy levels, renewals, delinquency management, and rent collection efforts.
• Prepare, organize, and maintain delinquency documentation; file and present required court documents in Magistrate Court to support the eviction process.
• Utilize key performance indicators (KPIs) and reporting tools to monitor asset performance and recommend operational or pricing adjustments as needed.
• Assist in the development, implementation, and execution of marketing and outreach strategies to achieve leasing and revenue goals.
• Conduct regular property inspections to ensure curb appeal, safety, cleanliness, and compliance with company standards. Inspections include vacant units, rent-ready units, and occupied unit inspections as required.
• Ensure all maintenance and corrective actions identified during inspections are addressed promptly and documented appropriately.
• Prepare reports, correspondence, and documentation accurately and in a timely manner.
• Enforce lease agreements, community policies, and applicable regulations consistently and professionally.
• Represent BrewTown Living, LLC in a positive and professional manner within the local community.
• Perform all real estate–related activities in compliance with South Carolina Real Estate Commission regulations.
• Carry out other duties assigned by leadership.

Performance Expectations

• Maintain targeted occupancy and renewal rates
• Manage delinquency within company standards
• Achieve budgeted NOI and profit margin goals
• Effectively manage rental rates and concessions
• Identify and support additional revenue opportunities
• Maintain consistent property appearance and curb appeal
• Plan and oversee monthly community events to enhance resident engagement

Competencies & Skills

• Strong understanding of NOI, cash flow, and asset performance
• Ability to read, analyze, and interpret financial and operational reports
• Proven ability to meet performance goals and deadlines
• Experience managing operating budgets and controlling expenses
• Strong leadership, organizational, and problem-solving skills
• Ability to handle resident issues and crisis situations professionally
• Excellent verbal and written communication skills
• High level of accuracy, attention to detail, and follow-through
• Ability to manage multiple priorities in a fast-paced environment