Community Manager

Our Community Managers are the face for Dreamplex for their location. Their role is leading member engagement and retention through personal and creative means, including:

• Creating a fun, positive, and welcoming environment for members and guests at Dreamplex
• Building relationships and communication with members regarding all aspects of membership process and tenancy with Dreamplex location
• The strategy and delivery of events and gatherings at Dreamplex locations
• Building relationships and negotiate with local vendors and suppliers to maintain/improve and implement high quality, relevant, and desirable amenities and facilities to members; manage inventory and stock
• Management of community team for member communication, scheduling, reporting, data & analytics, strategies, ideas
• Liaison among fellow community managers and reporting and strategy with head management
• Building relationships and coordination with landlord, location agencies, local government to adhere to building standards and regulations
• Coordination with neighboring departments including sales, marketing, accounting, HR, IT, and projects for member contracts, invoices, digital marketing calendar, studio availability, meeting room bookings, etc.
• Managing and monitoring budget and long-term strategy and business plans
• Overseeing project management, including but not limited to renovation, facility upgrades, and potentially new site development
• Starting and finishing projects and instructing team on delivering personalized service
• Flexibility to work across all locations, at varying time schedule
• Networking within the local community and relevant business contacts to seek and attract member events and other relevant contacts
• Complying with, embracing, and curating Dreamplex culture and inner community, collaboration and open communication

• Hospitality and guest relations/retail and consumer services
• Facilities management
• Budget and finance adherence
• Open communication, bubbly, genuine care for people
• Ability to think on your feet, think critically and creatively
• Equal ability to work autonomously and on a team
• Good time-management, priority setting, deadline achievement