Community Manager
Our Client is a leading innovator in the social media
technology sector, focused on redefining the parameters of online community and
interaction. Our corporate mission is to develop and deploy best-in-class
digital platforms that facilitate meaningful user engagement and
self-expression. Our operational value is built upon a foundation of
technological excellence, creative vision, and the highest standards of ethical
practice, positioning us at the forefront of the industry's evolution.
Job Brief:
The
Community Manager will be responsible for building, growing, and managing the app’s
online community. He/she will engage users, foster relationships, and create a safe,
vibrant, and interactive environment that encourages user retention and brand
loyalty.
This is a hybrid role based in Ghana
Duties:
- Manage and moderate the app’s
online communities (groups, forums, social platforms).
- Engage users through
interactive content, discussions, and events.
- Develop strategies to increase
community engagement and user retention.
- Address community feedback and
escalate concerns to relevant teams.
- Build relationships with key
users, influencers, and brand advocates.
- Monitor trends, conversations,
and competitor activities to improve engagement.
- Collaborate with marketing and
product teams on campaigns and user experience.
- Create reports on community
growth, sentiment, and engagement metrics.
Requirements
Job Requirement:
- Bachelor’s degree in
Communications, Marketing, or related field.
- 5–7+ years with proven track record in strategy, analytics, partnerships, and leadership of community teams.
- Experience as a community
manager, social media manager, or similar role.
- Excellent communication and
interpersonal skills.
- Strong understanding of social
media trends and online behavior.
- Ability to handle conflict and
maintain a safe community environment.
- Creative thinker with skills in
content creation and digital storytelling.
- Familiarity with community
management tools (Discord, Slack, Hootsuite, etc.).