Community Manager I

The Community Manager I serves as the face of the center, delivering hospitality at every touchpoint while supporting daily operations, client experience, and community engagement. This role is responsible for creating a welcoming environment for clients and guests, coordinating center services, and ensuring operational excellence across the workspace.

Key Responsibilities

Hospitality and Client Experience

• Deliver a best-in-class client and guest experience through proactive, service-focused interactions.

• Greet visitors, answer inquiries, and serve as a primary point of contact for clients.

• Support client onboarding and offboarding to ensure a seamless experience.

• Respond to client requests and resolve concerns in a timely, professional manner.

• Build strong relationships that contribute to client satisfaction and retention.

Operations and Center Management

• Maintain center readiness, ensuring offices, conference rooms, cafés, and common areas meet brand standards.

• Coordinate mail, package handling, shipping, and related client services.

• Manage inventory and ordering of office, kitchen, and operational supplies.

• Partner with building management, vendors, and service providers to address facility needs.

• Support operational processes, compliance standards, and center initiatives.

Meetings, Events, and Community

• Coordinate conference room reservations, day office bookings, and related services.

• Manage catering requests, event setup, and vendor coordination.

• Support community-building events and networking opportunities.

• Assist with marketing initiatives and outreach to clients and prospects.

Administrative and Financial Support

• Maintain accurate client information and operational records.

• Process invoices, purchase orders, and expense reconciliations in accordance with company procedures.

• Support account management activities and day-to-day administrative operations.

• Develop a working knowledge of the center financial performance and key business metrics.