Community Manager LCR

COMMUNITY MANAGER / ASSISTANT COMMUNITY MANAGER

Summary of Responsibilities

The Community Manager is fully accountable for ALL community operations including marketing, leasing, accounts receivables (delinquency & collections), accounts payables, resident retention, resident relations, physical asset maintenance, and contractor management.

Key Performance Indicators

A successful Community Manager will routinely achieve the following performance metrics:

• Economic Occupancy greater than 96%

• Delinquency less than 1% of Rental Income

• Maintenance expenses within the Community’s Maintenance Budget

• Work Order completion within 3 days of submission

• Make Ready completion within 5 days of moveout

Core Values

A Community Manager must embody the following unchanging values:

• Integrity: perfectly honest and dependable with high levels of work quality

• Safety: behavior-based leadership that reinforces stop work authority, PPE & SDS compliance, and workplace cleanliness

• Work Ethic: punctual (attendance) and task oriented producing a high quantity of work

• Teamwork / Respectfulness: assists in team responsibilities; receptive to feedback and mentorship

Technical Responsibilities

• Marketing: market comparable analysis, traffic generation, social media influence, response effectiveness

• Conducts monthly surveys (Comparable Property Questionnaire) and marketing plan updates

• Produces steady and significant prospect volume (typically 15 prospects : 1 lease)

• Engages in professional social media interactions and monitors social media advertisements

• Leasing