Community Manager - Malaysia

· Set and implement social media and communication campaigns to align with marketing strategies

· Provide engaging text, image and video content for social media accounts

· Respond to comments and customer queries in a timely manner

· Monitor and report on feedback and online reviews

· Organize and participate in events to build community and boost brand awareness

· Coordinate with Marketing, PR and Communications teams to ensure brand consistency

· Liaise with Development and Sales departments to stay updated on new products and features

· Build relationships with customers, potential customers, industry professionals and journalists

· Stay up-to-date with digital technology trends

· Proven work experience as a community manager

· Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)

· Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

· Excellent verbal communication skills

· Excellent writing skills

· Hands on experience with social media management for brands

· Ability to interpret website traffic and online customer engagement metrics

· Knowledge of online marketing and marketing channels

· Attention to detail and ability to multitask