Community Manager

Job Summary

The Community Manager is responsible for providing leadership and direction to associates at the assigned property. The Community Manager is tasked with mentoring property associates. Ensuring that all associates support the managerial, operational, and financial goals of the company while understanding their role in achieving all established goals. The Community Manager advocates on behalf of associates to enhance individual performance and provides excellent customer service to residents, prospects, and vendors.

Essential Job Functions

• Supervise and train all property associates.
• Assist the Regional Vice President or Regional/District Manager in the selection of property associates. Assumes primary responsibility for preliminary interviewing.
• Evaluate associates’ performance, including the completion of performance reviews as scheduled. Counsel underperforming associates and provide critical feedback to improve performance.
• Achieve financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency.
• Utilize selection and retention strategies to maintain premium occupancy levels.
• Participate in the preparation of the annual operating budget and work with the Regional Vice President or Regional/District Manager to maintain budgetary guidelines.
• Ensure adherence to proper preventive maintenance schedules and required inspections, when needed.
• Execute marketing and advertising campaigns for apartment leasing and coordinate leasing events such as outreach marketing, open houses, realtor tours, and resident promotional activities.
• Maintain knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations.
• Notify residents of all issues affecting their tenancy.
• File court documents for eviction and attend scheduled court hearings as landlord’s representative.
• Oversee security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns.
• Maintain building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers.
• Lead tours of the property, including showing the model unit and vacant units, and marketing property amenities, as needed.
• Develop and utilize sound rent collection procedures, including following up with delinquent accounts.
• Develop and utilize sound invoice processing procedures and ensure invoices are processed in a timely manner.
• Monitor landlord-resident relations and mediate disputes when necessary.
• Utilize maintenance software program to enter and track work orders, and regularly review maintenance reports with the Maintenance Supervisor.
• Inspect apartments for move-in condition (pre-inspection) and turnover/make ready status.
• Remain current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, landlord-tenant code, Fair Housing laws, and other applicable laws.
• Establish clear communication to ensure that the leasing and maintenance teams work collaboratively to meet the needs of residents.
• Oversee and execute capital projects on property which includes submitting a capital expense request.

This job description is not designed to cover or contain a comprehensive list of the activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.