Community Manager
The Role
You will own the health, engagement, and growth of the VIP community end to end. You will run it day to day, host live events, and stay visibly present with members, building the programming that keeps them taking part rather than lurking. You will keep the space safe and well moderated, and lead the community through its platform migration without losing members along the way. You are also the community's ears, surfacing what our highest-value listeners think to product and monetisation.
This is a small, curated community, not an anonymous forum. You will know members by name and they will know you: a familiar, trusted presence they look forward to hearing from.
What you bring
•Two or more years growing online communities, ideally at a gaming company or on a gaming product. Subscription, creator, or fandom communities are also relevant
• A track record of scaling a community from hundreds to thousands while keeping engagement and quality high
• Willing to work partly in US hours, with a strong US audience and cultural fluency
• Have previously managed communities of users based out of the USA
• AI skillset - comfortable in using Claude Cowork or Claude Code to ship community use cases
• Comfortable hosting live: you enjoy running events, being on camera or mic, and engaging with members directly and often
• A people-first instinct: you remember names and details, and members feel personally known by you
• Hands-on experience with community platforms. Discord is essential; in-app chat SDKs are a plus
• A strong programming instinct: you know what makes people take part, not just watch
• Comfort with data: you can pull, read, and report on engagement metrics, and tie community activity to outcomes
• Excellent written communication, a warm and on-brand voice, and sound judgement in sensitive situations
• An interest in audio, storytelling, or interactive fiction
What you will own
• Community operations. Run the day to day: onboarding, welcome flows, channel structure, member introductions, and staying present and responsive so members feel recognised
• Live events and hosting. Host live sessions yourself: trivia nights, AMAs, listen-alongs, and creator Q&As. You are the face and voice of the community in real time, comfortable on camera or mic
• Engagement programming. Own the calendar of formats that drive participation, favouring participatory formats such as trivia and quizzes over passive drops, and bring creator access, early listens, and member spotlights into the mix
• Moderation and safety. Set and enforce community guidelines, build lightweight moderation workflows, and surface and action policy issues, including account-sharing signals
• Growth and onboarding. Build the motion to scale membership across our two core cohorts, Value Optimisers and Recognition Seekers, while holding engagement quality as volume grows
• Platform migration. Partner with product and engineering on the move from Discord to in-app chat. Help define the moderation, analytics, and engagement requirements, and manage member transition with minimal churn
• Voice of the member. Surface cohort signals, from pricing sentiment to feature requests to friction, to product and monetisation with structure and evidence
• Measurement and reporting. Instrument community health, report on engagement and retention contribution, and support the matched-control measurement framework with clean, mapped data
As published by lever
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL