Community Nursing Service Coordinator)
Be the Difference. Connect our Community.
For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence.
Employment Status\: Permanent Fulltime
Program Name\: Nursing
Number of Hours\: 37.5 weekly
Location\: 1211-4 Barton St E. Hamilton, Ontario L8H 2V4
Work Schedule\: Rotating (position requires working every weekend and Day and afternoon hours Wed through Sunday or Thursday through Monday)
On-Call\: Yes
Existing Vacancy\: Yes - we're currently hiring candidate for an existing vacancy in this position
As the Client Service Coordinator for our Hamilton Home Care Solutions Branch Nursing Program, you won't just schedule nurses - you will be the vital link between patients, families, and healthcare teams!
We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities.
What you will be doing- Primary Responsibilities
Communicate- Professionally engage with patients, families, staff, and funder organizations
Process- Quickly handle funder referrals and updates in the EMR (Procura)
Review- Collaborate with Supervisors, field nurses and patients to assess service needs
Schedule- Assigning care providers based on client needs, geographic area, staff skill-set and availability
Coordinate- Ensure consistent caregiver assignments and service delivery
Utilize- Optimize staff schedules to meet their availability and client care needs
Notify- Keep patients and staff informed of initial and ongoing schedules
Document- Maintain accurate records in the EMR
Resolve- Address patient concerns promptly and follow escalation pathways
Your Competitive Compensation Package
Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind;
Competitive Industry Wages\: Bayshore recognizes the critical work you do. We offer competitive compensation reflecting your skills and dedication to care
Comprehensive Benefits & PTO Packages\: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being
Retirement Savings Plan\: Benefit from a company-contributed retirement savings plan to help secure your financial future
Work Perks\: Enjoy group discounts for travel, entertainment, shopping, and sports venues
Employee Assistance Program\: Support available 24/7 via phone, chat, in-person. Caregivers need care too!
Collaborative Team Atmosphere\: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with
Training & Development\: Opportunities to grow your career and develop on an on-going basis
Safe and Supportive Environment\: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients
Supportive Management\: Accessible clinical managers and schedulers who value and support your work