Community Operations Contractor

· Identify and escalate any relevant trends and/or errors across all workflows

· Provide empathetic and thoughtful customer support when responding to user inquiries

· Raise visibility and tackle inefficiencies in workflow processes

· Enforce our Terms of Use and identify relevant trends

· Investigate and provide support to users who are unable to access their accounts

· Highly motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment

· Ability to stay motivated while performing repetitive work

· Ability to learn workflows and policies quickly and apply this learning to workflows

· Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity

· Excellent written communication skills

· Strong understanding of various software programs, Microsoft Office, Outlook, etc.

· Must be willing to work weekends

All your information will be kept confidential according to EEO guidelines.