Community Operations Specialist

Summary:

Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches like safety in the Metaverse. Those who join our team are very passionate about solving people’s issues and are strong advocates for the Meta community.

We are looking for a passionate data driven individual with project management experience in operations to join Integrations Operations to support the community and help foster a safe culture in VR product spaces. This individual will also be responsible for delivering qualitative and quantitative insights into operations through escalation management, QA testing, and systems betterment to inform recommendations for improving the overall experience for the community.

Responsibilities

• Run day-to-day integrity operations, to include investigating and enforcing on Meta integrity policies by applying deep knowledge of how abuse manifests on our products
  
• Improve operations by conducting RCAs and finding areas of opportunity to include providing key insights/trends such as policy violation prevalence and emerging abuse trends
  
• Remain up to date on key workflow changes, operational guidelines, policy updates and our integrity policies/guidelines
  
• Report project status, risks, and needs to cross-functional partners on regular cadence
  
• Manage completion/progress of project timelines
  
• Support new product launches, e.g.configuring workflows, testing new features
  
• Analyse data leveraging data tools like dashboards, excel, SQL
  
• Identify and drive policy and quality improvements within content moderation workflows
  

Requirements

Top Required Skills

• Prior project management and operations experience within trust & safety space
  
• Strong proficiency in data analysis and interpreting operational metrics (SQL is a plus)
  
• Ability to learn fast and comfortable with operating in ambiguity
  

Top Nice to Have Skills

• Prior content moderation experience with emphasis on policy and/or quality
  
• Prior experience with QA testing and systems improvement
  
• Experience with content creation or gaming in emerging spaces, like VR
  

Critical Soft Skills

• Ability to work in a fast paced, often high pressured environment
  
• Passion for product integrity and user safety
  
• Time management skills
  
• Effective communication
  

Benefits

• Competitive salary
  
• Healthcare contribution and inclusion in company pension scheme
  
• Work laptop and phone
  
• 25 days annual leave (pro-rata) plus paid bank holidays
  
• Expanding workforce with potential for career progression for top performers