VANGUARD HEALTHCARE PTE. LTD.

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Community Outreach Associate

Open 39d posting dated 2 weeks ago

The Community Outreach Associate (COA) supports Vanguard’s Active Ageing Centre by engaging seniors through outreach, befriending, and programme participation. The role assists in delivering AAC services, supporting volunteer/micro-jobber engagement, and ensuring smooth ground operations to help seniors stay active, healthy, and socially connected, while contributing to the AAC’s service standards and KPI outcomes.

Work Location: Pasir Ris

Responsibilities:

1. Community Activation and Senior Engagement

  • Conduct outreach including door-knocking, home-visits, befriending, and follow-up with seniors in the assigned boundaries.
  • Build rapport and motivate seniors to participate in AAC programmes and screenings.
  • Support identification of seniors who require follow-up, referral, or escalation as required.
  • Support community activation efforts (e.g., block engagement and events).

2. Programme Support & Implementation

  • Assist in planning, preparing, and delivering Active Ageing programmes that meet seniors’ needs and interests.
  • Handle programme logistics: setup, registration, attendance, materials, equipment.
  • Ensure inclusive participation and assist seniors who need additional guidance.

3. Outreach, Screening and Basic Referrals

  • Provide basic information to seniors and caregivers on AAC services, preventive health, and available community resources.
  • Assist in community screening events (registration, flow, seniors’ support).
  • Document observations and escalate as appropriate, for formal assessment or referral.

4. Volunteer & Micro-jobber Support

  • Support onboarding and orientation of volunteers and micro-jobbers involved in AAC programmes and outreach.
  • Assist to coordinate volunteer deployment and providing on-site guidance.
  • Model positive engagement behaviours and maintain a welcoming environment for volunteers and seniors.

5. Operations, Administration & Compliance

  • Attend to walk-in, phone, and WhatsApp enquiries from seniors and caregivers.
  • Maintain accurate data for outreach, attendance, screening, and follow-up activities.
  • Support administrative tasks (procurement documents, claims support, filing).
  • Undertake any other duties assigned to support AAC operations and community engagement.

Requirements

  • Minimum GCE A-Level / Diploma in any discipline.
  • Good communication and interpersonal skills; comfortable engaging seniors.
  • Team player with a positive, can-do attitude.
  • Organised, dependable, and attentive to detail in event and data tasks.
  • Able to multitask in a fast-paced community environment.
  • Proficient in Microsoft Office; comfortable with simple CRM or digital documentation.
  • Willing to work occasional evenings/weekends for community events.
  • Experience in community work, eldercare, outreach, customer service, or programme support preferred.
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