Community Outreach Coordinator - OTP

POSITION TITLE: Community Outreach Coordinator
DEPARTMENT: Health and Human Services (HHS) – Opioid Treatment Program (OTP)
LOCATION: Vancouver, WA
REPORTS TO: Clinic Director
STATUS: Hourly, full-time
WAGE RANGE: $29.90 - 34.35 per hour

Close Date: Open until filled

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered a preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.***

Position Summary:

Builds relationships and raises awareness about opioid treatment services within the local community. Represents the clinic to external organizations, fostering trust, and helping connect individuals and groups with available resources and support. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, values of CIT and of the HHS department.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Develops and works with agencies and service providers to facilitate coordination and information sharing; provides support services as applicable.
• Participates in health fairs, community events, and other events where the target population gathers.
• Maintains a calendar of outreach activities, including community events, workshops, appearances, and other communication opportunities.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Maintains comprehensive working knowledge of the clinic’s markets including government agencies, major payor groups, key referral sources, and competitor’s market positioning.
• Remains well-versed in community resources and assist patients in accessing community resources.
• Participates in staff meetings and work with other administrative staff as required.
• Maintains professional and congenial attitude toward coworkers, patients, agencies, and members in the community.
• Develops, creates, and maintains a resource file of available social service agencies and assistance providers in the target area for use in referring customers for needed services.
• Uses appropriate technology to accomplish job functions; understands and utilizes available technology as customer service, communications, and data-gathering tools.
• Upholds commitment to respectful patient- and family-centered care.
• Upholds patient confidentiality and safety.
• Works effectively with multidisciplinary team members.
• Promotes mutual respect and trust working within a team model.
• Follows ethical principles regarding patient confidentiality.
• Maintains and practices confidentiality as required by HIPAA regulations regarding client confidentiality and request/release of information.
• Adapts to changes in safety protocols and procedures.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of traditional form of government and tribal customs and traditions.
• Knowledge of community outreach and health promotion and education practices and techniques.
• Knowledge of policies and procedures related to HIPAA, Medicare, Medicaid, and insurance programs.
• Knowledge of local and regional health and social service resources.
• Knowledge of referral processes and partnership-building service providers.
• Knowledge of office functions, procedures, and policies.
• Skill in operating various word-processing, spreadsheet and database software programs in a Windows environment including electronic health care systems.
• Skill in public speaking and group facilitation.
• Skill in social media and digital outreach tactics.
• Skill in tracking outreach metrics and evaluating outreach effectiveness.
• Ability to travel to various sites and locations.
• Ability to react to frequent changes in duties and volume of work.
• Ability to demonstrate a customer–first attitude and philosophy.
• Ability to listen empathetically.
• Ability to work both independently and in a team environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
• Ability to maintain confidentiality.
• Ability to conduct activity in an ethical manner.
• Ability to analyze and evaluate situations and adopt effective courses of action.
• Ability to follow Cowlitz OTP personnel policies.
• Ability to maintain passion for assisting patients under all circumstances.
• Ability to receive constructive feedback, to share opinions, and uphold beliefs.
• Ability to maintain calm, focused, professional, and kind in highly stressful situations.
• Ability to be reliable, flexible, and versatile.
• Ability to maintain humility.