Community Outreach Supervisor

Company Overview:

As one of the Washington Metropolitan area’s fastest-growing IT companies, we are always looking for creative, passionate, and responsible employees. We acknowledge that intelligent, dedicated employees are our greatest asset and are continuously adding to our talented and diverse team. If you feel innovation, integrity, and a drive to deliver are key components to success, we invite you to explore opportunities through Enlightened.

Enlightened is recruiting a Community Outreach Supervisor for a direct-hire opportunity with our client, AmeriHealth Caritas DC. The selected candidate will be employed directly by the client and eligible for the client’s employee benefits.

Work Arrangement:

The role requires oversight of telephone and face-to-face community outreach activities, visits to community outreach sites, support for community events, and oversight of programs at Enrollee and Opportunity Wellness Centers in Washington, DC.

Compensation:

The anticipated salary range is $90,000–$110,000 annually. Actual compensation will be determined by the client based on experience, qualifications, internal equity, and alignment with market data.

Position Responsibilities:

Under the supervision of the Community Outreach Manager, the Community Outreach Supervisor manages and provides daily oversight for Community Outreach Representatives, Community Educators, and Community Health Workers.

This individual leads outreach, health education, health promotion, and member retention activities that support key health plan priorities, including Pay for Performance (P4P), Early and Periodic Screening, Diagnostic, and Treatment (EPSDT), Healthcare Effectiveness Data and Information Set (HEDIS) measures, gaps in care, and engagement with prioritized populations.

The Supervisor also coordinates wellness center activities, supports community events, and collaborates with internal teams and community partners to improve member engagement and access to care.

• Oversee daily telephone and face-to-face outreach supporting health plan priorities, including maternal health and behavioral health outcomes.
• Train staff on departmental policies, procedures, and practices.
• Monitor compliance with applicable DC Department of Health Care Finance contract requirements and outreach guidelines.
• Track and review individual staff outreach activities to ensure the quality and accuracy of information communicated and documented.
• Conduct individual and group coaching sessions to strengthen outreach skills and support members’ care coordination and social determinants of health needs.
• Develop, manage, and monitor weekly staff schedules.
• Coordinate daily and weekly activity reports.
• Conduct monthly, quarterly, and annual performance reviews, staff development discussions, and performance counseling.
• Visit community outreach sites to coordinate and monitor staff activities.
• Provide guidance, direction, and feedback to maintain member satisfaction.
• Oversee daily activities and programs at Enrollee and Opportunity Wellness Centers in collaboration with designated marketing, health promotion, and enrollee engagement leaders.
• Organize and assist with community events, health promotion programs, and departmental initiatives.
• Under the Community Outreach Manager’s direction, collaborate with Population Health and Care Management leadership to support effective outreach and care coordination for prioritized and vulnerable member populations.
• Partner with Marketing, Health Promotion, Enrollee Engagement, and Provider Network Management teams to build and maintain relationships with community leaders, advocates, and providers.

Required Qualifications:

• Three to five years of healthcare, social work, human services experience, or equivalent experience.
• Demonstrated leadership experience and/or experience serving as a project leader.
• Current driver’s license.
• Proficiency with Microsoft Office products, including the ability to work with spreadsheets and data in Microsoft Excel.
• Ability to collaborate across departments, solve problems, and navigate organizational processes.
• Excellent listening, verbal, and written communication skills.
• Strong counseling, coaching, and relationship-building skills.
• Strong organizational, scheduling, planning, time management, and follow-up skills.
• Ability to work effectively with diverse populations.
• Ability to work independently and collaboratively with teams.
• Ability to identify and access appropriate resources.
• Self-motivation and strong attention to detail.
• Ability to visit community outreach sites and support community-based activities.

Preferred Qualifications:

• Associate’s degree or equivalent.
• Experience training staff.
• Strong familiarity with Washington, DC neighborhoods and community culture.
• Broad knowledge of the healthcare industry and marketplace.
• In-depth knowledge of the assigned community, specific health issues, and health and social service systems.

Benefits:

The selected candidate will be eligible for AmeriHealth Caritas DC’s employee benefits package, subject to the client’s eligibility requirements and plan terms. Benefits details will be provided during the hiring process.

Equal Opportunity Statement:

Enlightened is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to participate in the recruitment process.