Community Outreach Worker

Essential Duties and Responsibilities:

• Identifies/researches outreach locations for presentations
• Liaisons with community agencies to support development of an outreach calendar
• Drives financial results through the implementation of the outreach and enrollment plan for designated area
• Provides outreach presentations and distributes patient recruitment materials (i.e. brochures, fliers) at community locations and to individuals in the community to increase patient volume and health center revenue
• Counsels community members on their healthcare options (including Medi-Cal, Covered CA, and the Los Angeles County My Health LA Program), including the provision of health insurance screenings via the web-based screening tool.
• Helps community members complete health insurance application/submission for Medi-Cal, Covered CA, and the Los Angeles County My Health LA Program at a number of points-of-entry (including health insurance enrollment shop (s), at enrollment events, and in the health center setting)
• Adhere to all policies as set forth by Medi-Cal, Covered CA, and the Los Angeles County My Health LA Program
• Utilize Web based database system to enter and track outreach activities
• Supports follow-up with clients to ensure that they have activated their coverage (via payment to Covered CA or selection of a health plan and primary care provider via Medi-Cal)
• Supports retention activities for clients who have chosen ChapCare as their primary care provider.
• Attending in state and out of state conferences may be required.
• Other activities assigned as required

Qualifications

Experience & Education:

• High School Diploma required. Bachelor’s Degree in Marketing, Public Health, Communications or a related field (preferred).
• Certified Application Counselor (CAC) or Certified Enrollment Counselor (CEC) certification (preferred)

• Outreach and Community Engagement (preferred)
• Non-profit experience (preferred)
• Sales experience (preferred)

Skills:

• Demonstrates a commitment to the agency’s mission
• Should be comfortable developing relationships and working with key community stakeholders
• Comfortable and knowledgeable of the Health Care Industry a plus
• Strong presentation skills
• Excellent written and verbal skills (excellent grammar, spelling, and punctuation)
• Ability to read, analyze, and produce reports. Proficiency with Excel, Microsoft Office Suite
• Strong organizational skills and ability to multi-task
• Demonstrates cultural and linguistic competence. Bi-lingual (English-Spanish) a plus.
• Ability to work as a team member
• Ability to work evening and weekend hours as needed.
• Should be pleasant, neat, and well-groomed in representing the agency to the general public
• Must have a valid driver’s license and clear Department of Motor Vehicles record. This position requires the employee to drive 75% of the time in the assigned territory.