Community Partnerships Manager

About the role

The Community Partnerships Manager is responsible for developing, managing and deepening Community First Bank's relationships within the communities we serve.

This role will establish and maintain strategic partnerships with community organisations, educational institutions, charities, sporting clubs, local businesses, local councils, emergency services, community housing providers and other organisations that contribute to stronger, more resilient communities.

The role will design and implement community engagement programs that create measurable outcomes aligned to Community First Bank's Community Impact Strategy, enhancing financial wellbeing, home ownership, business prosperity, youth opportunity and community resilience.

The Community Partnerships Manager will act as a key ambassador for Community First Bank, ensuring our presence within local communities is visible, authentic and delivers meaningful, measurable social impact.

What you'll do

Community Partnership Development

• Develop and implement Community First Bank's community partnership strategy.
• Identify, secure and manage strategic partnerships across priority regions.
• Build strong relationships with:
• • Schools and universities
  • Sporting clubs and associations
  • Chambers of Commerce
  • Local councils
  • Community housing organisations
  • Not-for-profit organisations
  • RFS, SES and volunteer organisations
  • Indigenous and multicultural organisations
  • Community centres and libraries
• Evaluate partnership opportunities against Community First Bank's strategic pillars and objectives.

Community Impact Programs

• Develop programs aligned to:
• • Financial Empowerment
  • Home Ownership Pathways
  • Community Capability
  • Local Business Prosperity
  • Youth Futures
  • Community Wellbeing
• Coordinate community workshops, seminars and education events.
• Establish annual community engagement calendars across priority regions.
• Work with partners to design sustainable initiatives that create long-term outcomes rather than one-off sponsorship activities.

Stakeholder Management

• Represent Community First Bank at community forums, events and industry networking opportunities.
• Develop trusted relationships with key community leaders and influencers.
• Collaborate with Branch, Lending, Mobile Lending, Marketing and Member Experience teams to maximise community outcomes.
• Act as the primary contact for Community Impact partnerships.

Community Impact Measurement

• Develop and maintain a community impact dashboard.
• Measure and report outcomes including:
• • People educated
  • Community partnerships established
  • Volunteer hours contributed
  • Small businesses supported
  • Students reached
  • Financial wellbeing improvements
  • First home buyer participation
• Produce quarterly and annual community impact reporting.

Employee Volunteer Program

• Coordinate Community First employee volunteering initiatives.
• Build opportunities for staff involvement as:
• • Financial literacy facilitators
  • School speakers
  • Community workshop presenters
  • Volunteer mentors
• Support implementation of employee community volunteering programs.

Community Foundation Development

• Support the establishment and growth of the Community First Foundation.
• Develop governance, partnership and grant assessment frameworks.
• Identify community investment opportunities aligned to strategic priorities.

Risk & Compliance

• Ensure all community initiatives comply with:
• • Banking Code of Practice
  • Privacy legislation
  • Regulatory obligations
  • Internal governance requirements
• Identify and escalate emerging risks associated with partnerships and community activities.

Qualifications

• 5+ years' experience in community engagement, partnerships, business development or stakeholder management.
• Demonstrated ability to build and maintain strategic relationships.
• Experience developing programs and initiatives with measurable outcomes.
• Strong communication and presentation skills.
• Strong project management capability.
• Current driver's licence.

Desirable

• Experience within banking, mutuals, financial services or member-owned organisations.
• Qualifications in Business, Community Development, Marketing, Communications or related discipline.
• Experience working with community organisations, charities or local government.
• Grant and sponsorship management experience.