Community Portfolio Manager

About the role

American Community Management is seeking an experienced, detail-oriented, and energetic Community Portfolio Manager to join our team. The ideal candidate is highly organized, proactive, and dedicated to delivering exceptional service while effectively managing a diverse portfolio of high-rise condominiums and mixed-use residential communities throughout the Metro DC area.

This full-time position offers a competitive starting salary, along with a comprehensive benefits package, including:

• 401(k) retirement plan with employer matching
• Medical, Dental, and Vision insurance
• Life insurance
• Short-Term and Long-Term Disability coverage

What you'll do

• Delivering superior service to ACM Communities.
• Engaging team members in process improvements and effectively addressing community needs.
• Providing overall support within the team in addressing homeowner escalations (i.e. insurance claims, emergencies) referred from customer service call center.
• Assisting with conducting site visits.
• Assisting team lead and senior manager with routine and peripheral tasks.
• Tracking and reviewing outstanding work orders/violations relating to their portfolio.
• Providing guidance to homeowners relating to governing documents, as needed.
• Assisting with reviewing community contracts and maintenance schedules.
• Assisting in maintaining insurance database.
• Accurately approve invoices with a precise attention to detail and maintain vendor relationships to include enforcement of service contracts.
• Board packets are prepared for meetings.
• Participating in management report production and assisting in the resolution of action items/tasks.
• Reporting service concerns to the team lead or senior CM.
• Conduct monthly site visits and document and follow up on findings.
• Ensure all contractual obligations are met.
• Review collections status report.
• Attending Community association meetings per the management agreement to include preparation and follow-up on management objective and action items.
• Providing proactive guidance and recommendations to the Board of Directors and community members.
• Demonstrating efficient use of corporate systems:
• • Utilize ACM-provided tools to follow-up on board action items (eUnify), perform property inspections (Handteq) and conduct timely approval of community association invoices using Avid Xchange, escalating to the Board when contractually required.
• Ability to prepare a professional management/operations report and annual management plan is required.

Qualifications

• Five years of experience in community association management
• Possess strong and professional verbal and written communication skills.
• High School Diploma/GED required, associates degree preferred, or equivalent combination of education and experience required.
• Two (2) years of customer service and proficiency in providing administration or portfolio management proficiency in a related industry, preferred.
• Property Management/Association/Real Estate experience a plus.
• Excellent word processing, math and computer skills required.
• CMCA Preferred.
• Must have valid driver’s license and own vehicle.