Community Services Manager

Community Services Manager

Full time

York County Community Action Corporation (YCCAC) is seeking a Community Services Manager to lead programs that help individuals and families access essential resources and achieve greater economic opportunity and housing stability.

This position oversees Community Access, the Home Energy Assistance Program (HEAP), Community Resource Navigation, Energy Self-Sufficiency, and related services. The Manager provides staff leadership, coordinates staffing and service delivery, strengthens operational practices, and ensures programs are responsive, effective, and client-centered.

Key Responsibilities

• Supervise, coach, and develop staff through regular guidance, performance evaluations, and professional development.
• Coordinate staffing, schedules, workloads, and service capacity across assigned programs.
• Oversee client access, screening, referrals, service workflows, and service coordination.
• Monitor program performance, caseloads, and service outcomes to identify needs and improve operations.

Qualifications

Required:

• Bachelor's degree in human services, social work, public administration, business administration, or a related field; equivalent relevant education and experience may be considered.
• Three to five years of relevant professional experience.
• At least two years of direct supervisory experience.
• Experience managing program operations, workflows, staffing, or service delivery.
• No active record on the System for Award Management (SAM) website.

Preferred:

• Experience with energy assistance, public benefits, housing stability, resource navigation, case management, or nonprofit services.
• Experience with program monitoring, data reporting, quality assurance, or process improvement.

Work Environment: This is a full-time, primarily on-site position. Limited situational remote work may be approved based on operational needs and agency policy. Reasonable accommodation requests are considered separately through the agency's established process.

To be considered, please include a cover letter with your resume. Completed application packets may be reviewed upon receipt.

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EOE – YCCAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.