Community Services Navigator / Gerontologist
Reports to: Clinical Supervisor
FLSA Status: Non-exempt
Dedicate yourself to an Organization and Mission you can be proud of by joining the Western Reserve Area Agency on Aging!
Our Mission:
We provide choices for people to live independently in the place they want to call home.
About Us:
Western Reserve Area Agency on Aging (WRAAA) is a private non-profit corporation, organized and designated by the State of Ohio to be the planning, coordinating and administrative agency for federal and state aging programs in Cuyahoga, Geauga, Lake, Lorain and Medina Counties. It is one of twelve Area Agencies on Aging (AAAs) in the state organized together with local service provider organizations and the Ohio Department of Aging (ODA) to form the state's public aging services network. The network works together to create opportunities for older Ohioan's to receive needed home and community services and supports; and to age successfully in their own homes and communities.
Candidates we love…
- Self-motivated and compassionate individuals looking to be part of a Best-in Class organization
- Team players who are committed to providing superior service to all they serve
- Enthusiastic professionals excited to grow with an organization that values dedication, innovation and collaboration.
What our staff loves about us…
- A Competitive Salary
- A generous six-week PTO program with thirteen paid holidays
- A $ 750.00 investment in professional development through a substantial, annual training funds allotment
- A 401K program with a company match
- Medical, Dental, Vision Benefits options
- Mileage reimbursement
- Free parking and so much more…
Position Overview: The Navigator supports the interdisciplinary team under supervision of a licensed professional to coordinate comprehensive, person-centered care for older adults receiving home health and community-based services. This entry-level role leverages gerontology knowledge to evaluate needs, connect clients with appropriate services (including WRAAA programs), educate patients and families, and monitor progress toward aging-in-place goals.
Job Duties:
- Supports intake and evaluation of needs determinations for older adults and individuals with disabilities in home health and community settings under supervision.
- Support implementation of individualized care plans within the care team.
- Research & collaborate on service options across disciplines (nursing, therapy, social work, home health aides, DME, transportation, meal programs, and community resources).
- Connect clients with WRAAA programs and other community resources (information and assistance, caregiver support, nutrition services, transportation, etc.).
- Schedule and track visits, follow-ups, and transitions of care; escalate changes to the supervising licensed professional as needed.
- Provide patient and family resources and education on disease management, medication adherence, safety, and available resources.
- Document activities and observations in the electronic health record (EHR); ensure HIPAA compliance.
- Communicate effectively with physicians, payers, and care team members; participate in care conferences.
- Identify safety concerns and barriers to care; coordinate timely mitigation strategies under supervision.
- Maintain up-to-date knowledge of local resources, eligibility criteria, and home health benefits.
- Support reporting, quality improvement initiatives, and performance metrics as directed.