Community Services Supervisor

The Community Services Supervisor plans, directs, supervises, and coordinates JFS CCS and Community Case Management programs, including Disabilities Case Management (DCM), and Social Services for Russian Speakers (SSRS). This role oversees staff records, documentation, and file maintenance to ensure compliance with federal, state, local, contract, and grant requirements, as well as agency policies, procedures, and best practices.

The Community Services Supervisor supports program maintenance and growth through strategy, marketing, quality control, productivity oversight, data analysis, and clear project management objectives. This position also assists with surveys and data collection for agency programs and services as requested and reports to the Director of Clinical and Community-Based Services.

Duties and Responsibilities

• Supervise program personnel, provide orientation and training, plan work assignments, establish and maintain individual and program performance goals, and complete and oversee staff performance evaluations; recruit, interview and hire job candidates.
• Maintain and monitor credentialing status of CCS staff (including own status) to ensure continued compliance with underlying service contracts and regulations.
• Maintain compliance with all levels and forms of consumer confidentiality.
• Represent JFS and the CCS program to Milwaukee County, community groups, funding sources, contracting and regulatory agencies, referral sources and professional sources. Act as the liaison between the contracting agencies, other agencies and organizations, and JFS.
• Maintain full compliance with all documentation, reporting and service delivery requirements with related contracts, agreements, etc.
• Act as CCS Mental Health/Substance Abuse Professional (if qualified) when staff is not available for consultations.
• Monitor and maintain database systems and consumer records, in compliance with county, state and federal requirements.
• Monitor billing eligibility for all CCS consumers to ensure compliance with Medicaid expectations
• Evaluate and implement all DHHS, CARS and CCS policies in place per DHS 36 statute.
• Coordinate community programming at JFS Housing Properties and at Habush House, Surlow Apartments, Sandy Naimon Breakfast Club and at other locations in the Milwaukee community as required.
• Coordinate the creation and distribution of schedules, calendars, fliers, etc. for scheduled activities, events, outings, etc. on a monthly basis.
• Accept other duties and responsibilities as assigned.