Community Specialist

Key Responsiblities

• Lead & Lease Performance Tracking
  Monitor, maintain, and analyze key leasing metrics to support occupancy goals and drive informed decision-making through accurate, timely data reporting.

• Next-Level Customer Experience
  Deliver exceptional, solution-focused service at every touchpoint—whether in person, over the phone, or online—to elevate resident satisfaction and drive renewals and referrals.

• Leasing Tours & Follow-Up Excellence
  Conduct dynamic, personalized tours and maintain consistent, strategic follow-up communication to convert leads into leases and build lasting resident relationships.

• Content Creation & Social Engagement
  Capture compelling photo and video content around the community for use across digital platforms, showcasing lifestyle, amenities, and events to attract future residents.

• Resident & Prospect Event Engagement
  Support planning, execution, and promotion of resident and prospect events that enhance community connection and create memorable brand experiences.

Qualifications

• Educational Foundation
  High school diploma or equivalent required. Bonus points if you're studying marketing, communications, real estate, or hospitality.

• Customer Service Oriented
  Whether you’ve worked retail, been a campus tour guide, or crushed it in the food service game — if you’ve got people skills, you’ve got our attention.

• Confident, Clear Communicator
  You know how to make someone feel welcome — in-person, over the phone, or via text. You're persuasive, professional, and passionate.

• Socially Savvy & Content-Ready
  Got a creative eye and a steady hand for TikToks, Instagram Stories, or resident reels? Perfect. You’ll help capture the energy of life at our communities.

• Detail-Oriented & Deadline-Driven
  You can juggle follow-ups, track leads, and support your team during move-in, events, and leasing crunch time.

• Team-First Mentality
  Our success is built on collaboration. You show up with a good attitude, a willingness to learn, and support your team however you can.

• Tech-Comfortable
  Proficient with Google Workspace or Microsoft Office. Any experience with leasing platforms (like AppFolio, Entrata or RealPage)? Even better — but we’ll train you. Bonus points for AppFolio.

• Reliable & Ready
  You have reliable transportation to and from the property and can work occasional weekends, attend weekly team meetings, and are available during our Make-Ready (Turn) Period, which is July 19 - August 15th.