Community Support Coordinator Community Link (1 Permanent Full-Time)

We have one (1) permanent full-time position located at our mail office in SE Calgary.
Working days will be Mondays to Fridays, totaling 37.5 hours per week.
Program Summary
The Calgary Alternative Community Link (CACL) supports eligible adults with disabilities and complex support needs living in continuing care homes in Calgary. Through individualized, person-centered support, the program helps people build community connections, participate in meaningful activities, and access advocacy, referrals, and social inclusion supports that reflect their goals and needs.
Job Summary
The Community Support Coordinator provides leadership, supervision, coordination, and quality assurance in the design, delivery, and monitoring of community-based services aligned with the Community Access for People in Continuing Care (CAPCC) government program. This role is responsible for:

Direct supervision and performance management of frontline staff
Development, implementation, and ongoing evaluation of Individual Support Plans (ISPs)
Ensuring services promote community inclusion, social participation, and person-centered outcomes
Ensuring compliance with CAPCC policy, funding requirements, and reporting standards

Key Responsibilities
Client
Client Services & ISP Development

Develop and maintain respectful, professional relationships with individuals and their support networks
Manage an assigned caseload, including intake, assessment, and crisis response as required
Review referrals and determine eligibility in alignment with CAPCC criteria
Lead the development of Individual Support Plans (ISPs) in collaboration with the individual and, where appropriate, their support network
Ensure ISPs:
Reflect assessed needs, preferences, and personal goals
Promote meaningful community participation and social inclusion
Include clear, measurable outcomes and strategies
Are developed using a person-centered and strength-based approach
Oversee implementation of ISPs by direct support staff, ensuring consistency and quality of service delivery
Monitor, evaluate, and update ISPs regularly to reflect progress, changing needs,and outcomes
Coordinate and facilitate participation in community-based activities and events
Support individuals in building and maintaining formal and informal support networks
Ensure informed consent and active participation of the individual in all planning processes
Maintain accurate, timely, and comprehensive documentation (case notes, ISP updates, reporting data)

Support Staff
Supervision & Leadership of Direct Support Staff

Provide direct supervision, coaching, and performance management of frontline staff
Assign staff to individuals based on needs, compatibility, and skill requirements
Ensure staff understand and effectively implement each individual’s ISP and support strategies
Conduct regular check-ins, performance evaluations, and provide constructive feedback
Identify training needs and ensure completion of required and program-specific training
Support staff in managing complex situations, including behavioural, medical, and social challenges
Ensure staff adherence to agency policies, procedures, and CAPCC program expectations
Review and approve timesheets, documentation, and required reporting from staff
Promote a positive team environment focused on accountability, quality, and continuous improvement

Program Delivery & CAPCC Compliance

Ensure all supports align with CAPCC service delivery principles, including:

Dignity and respect
Flexibility and individual choice
Strength-based, person-centered planning
Community inclusion and participation

Coordinate and monitor program activities, including individual and group community opportunities
Ensure all activities and supports align with approved uses of CAPCC fundingOversee and track appropriate use of subsidized supports (e.g., transportation, admission costs)
Ensure services do not duplicate other provincially funded programs
Maintain documentation required for quarterly, semi-annual, and annual reportingContribute to outcome measurement, program evaluation, and continuous improvement

Agency

Provision of leadership, coordination and quality control in the design, delivery and monitoring of Calgary Alternative Community Link services
Ensure program content and delivery processes conform to a high ethical
Ensure all documentation is submitted in a timely manner
Participate in staff meetings for CASS and CACL
Maintain all mandatory training
Collaborate with internal teams and external stakeholders, including Continuing care staff, families and guardians, community partners and service providers
Work closely with the Program Manager/designate and team; Provide regular updates regarding any changes / concerns pertaining to the caseload of clients
Serve on agency committees as needed
Manage and coordinate program activities and workshops
Provide leadership in program planning and development

Culture

Model and demonstrate CASS values in all interactions with clients, staff, and community members
Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
Demonstrate an ability and willingness to give and receive honest, balanced feedback
Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies
Embody the core values of CASS

Qualifications and Experience

Several years of experience in the Human Services field
Supervisory experience
Strong interpersonal skills
Ability to work under pressure
Competency in report writing
Ability to work both independently and as a team member
Strong organizational and time management skills
Ability to maintain confidentiality
Strong verbal and written communications
Ability to approach situations with positivity
Ability to adapt communication styles including active listening
Demonstrates strong organizational, time management, managerial, and leadership skills
Ability to be flexible and patient
Confident, creative, critical thinker
Knowledge of disability support sector and community resources
Strong task prioritization and multi-tasking skills
Experience working with Non-Profit organizations is an asset
Knowledge in supporting adults with developmental disabilities preferred
Expertise in Microsoft Office software, including; Excel, PowerPoint, and Word

Required Education

Degree or diploma in a Human Services related discipline

Other Required Skills

A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS
A vehicle and valid driver's license are considered assets