Community Support Liaison
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Description
Company Description
At NOVUS Health, our mission is to provide quality healthcare for the community through safe, comprehensive, and trauma-informed care while promoting healthier living for everyone.
Role Description
The Community Program Liaison supports NOVUS Health’s outreach, community engagement, and special programs by serving as a connection between patients, community members, and available resources. This role organizes and participates in outreach events, promotes NOVUS Health services and programs, and engages directly with the community to increase awareness and access to care. The position also provides support for the NOVUS Food Pantry and NOVUS Membership Program.
Key Responsibilities:
Outreach & Community Engagement
- Participate in community outreach events and contribute ideas for new outreach opportunities and community engagement activities.
- Assist with outreach event preparation including organizing materials, transporting supplies, and setting up outreach tables or booths.
- Provide weekly outreach at the NOVUS Northside Clinic at PPCS, including new patient registration, Medicaid enrollment, and connecting residents, staff, and the public with NOVUS services and community programs.
- Assist with recruiting and orienting volunteers to support outreach events and community engagement activities.
Program Support
- Support the day-to-day administration of the NOVUS Membership Program by assisting with enrollment, member records, outreach, and general member support.
- Assist with picking up food and other donated items from Operation Food Search, community partners, and donation drives.
- Provide operational support for organizational projects and initiatives, including the public health vending machine project at PPCS.
- Assist patients or families in completion of food program intake/survey and guide them in selecting food from pantry.
- Provide operational and administrative support to other NOVUS programs and initiatives as assigned.
Patient Navigation & Support
- Complete annual CMS Certified Application Counselor training and maintain Missouri Navigator License.
- Provide education about and enroll individuals into the Missouri Medicaid or Affordable Care Act plans.
- Assist patients with options including sliding fee scale as needed.
- Connect patients and families with available community programs that support wellness.
Driving, Deliveries, & Outreach Logistics
- Drive agency vehicle (or personal vehicle when approved) to transport outreach supplies, materials, or donations to and from events or partner locations.
- Assist with loading and unloading outreach materials, supplies, and donations.
- Ensure outreach materials and equipment are organized, stocked, and ready for events.
General Duties
- Participate in departmental meetings, staff meetings, and trainings as assigned.
- Exhibit excellent working relationships with patients, visitors, community members, and staff.
- Effectively communicate NOVUS Health’s mission, services, and programs.
- Maintain knowledge of community resources appropriate to the needs of patients and families.
- Maintain HIPAA compliance and protect patient confidentiality.
- Work flexible hours as needed to support outreach events, including evenings or weekends.
- Provide services in a culturally responsive, inclusive, and nonjudgmental manner, recognizing and affirming diverse backgrounds, beliefs, experiences, and perspectives.
- Other duties as assigned.
Required Qualifications:
- High School Diploma/GED
- Valid Driver's License
- 1 year of applicable experience
- Ability to lift 20 pounds