Compensation Support Specialist

Lead with Purpose. Partner with Impact
As the Compensation Support Specialist, you will report to the Supervisor, Producer Compensation and will be responsible for providing compensation service and support to Kestra Financial Professionals.

What You’ll Do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

Comply with all regulatory rules, written desktop procedures and company policies.
Communicate effectively with internal staff.
Research compensation issues, process corrections and provide resolution.
Respond to email inquiries from producers and document them in Footprints.
Coordinate with our Accounting department to process commission advances and charge backs.
Train and assist producers on compensation, producer website, reporting and other tools.
Meet our team's established service levels.
Other responsibilities as assigned.
Commitment to culture requires a demonstration of professionalism, accountability, customer/client focus, and teamwor

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Regular and predictable attendance is required. Individuals should have the following skills and abilities.

Must be able to perform duties accurately and timely
Must demonstrate corporate mission statement and advisor first culture
Must be proficient with Microsoft Outlook, Word, and Excel.
Must be able to read, analyze and code compensation statements.
Must become proficient with the use of vendor(s) and internal programs and software within 30 days of hire including but not limited to BRACS, Salesforce and Advisor Complete.
Must exhibit good problem-solving skills, prioritization, and attention to detail
May be required to work overtime, as necessary
High School Graduate required
College degree strongly preferred
1+ years equivalent industry related experience strongly preferred