Complex Director of Sales & Marketing

StepStone Hospitality is looking for a talented and strategic-minded Complex Director of Sales & Marketing to join our team at the Holiday Inn Express Ballantyne Hotel in NC and the TownePlace Suites Fort Mill Hotel in SC. If you thrive in a fast-paced, multi-property setting and enjoy partnering with operations and revenue managements to drive financial success, we’d love to hear from you!

As a Complex Director of Sales & Marketing, your primary objectives are...

• Establish and maintain relationships with current clients and identify new business from a result of the relationship
• Be responsible for proactively soliciting and managing group / catering related opportunities
• Effectively source out new corporate clients
• Prospect to identify and close new business and conduct site tours for potential clients at both locations
• Work with the General Managers of each property and the VP of Sales and Marketing to achieve required sales goals.
• Respond to all sales inquiries, RFPs, and other leads accurately, timely, and in a professional manner
• Type correspondence, reports, and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed
• Implement sales policies and procedures as developed in the annual Marketing Plan
• Make personal sales calls
• Develop creative marketing techniques
• Develop and maintain relationships with the local Chamber of Commerce and Convention and Visitors Bureau
• Participate in the preparation of the annual hotel budget
• Maintain and correct procedures for credit control, financial transactions, and security of financial assets
• Manage and develop sales team including training, counseling, evaluating, and rewarding behaviors
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner
• Participate in the Executive committee including sharing and communicating knowledge and by attending weekly or monthly meetings.
• Other duties as assigned