Complex Sales Coordinator

JOB SUMMARY

Enhance and maintain automation initiatives in the sales and catering database to boost daily productivity for sales, catering and convention services teams.

ESSENTIAL FUNCTIONS

· Leverage knowledge of both DoubleTree and Marriott facilities to effectively support the sales and events when needed.

· Oversee and manage the sales database and group sales backlog to ensure data accuracy for reliable reporting, including safeguarding the confidentiality of stored information.

· Handle all hotel interfaces related to the sales and catering systems.

· Maintain the organization, archiving and retrieval of backup materials for the property.

· Foster strong client relationships and ensure that convention specifications are communicated and implemented for a successful experience for both meeting planners and attendees.

· Monitor and manage room blocks in accordance with contracts, utilizing group history reports and client information to optimize hotel revenue, making necessary adjustments.

· Review sales contracts and other critical information, such as room blocks, cutoff dates, special concessions and attrition clauses, and confirm with clients through turnover letters.

· Enforce program deadlines and collaborate with clients to release unnecessary meeting space to maximize hotel revenue.

· Produce and distribute the convention resume two weeks prior to the main group's arrival, communicating any changes and updates to hotel departments.

· Accurately forecast group room and food and beverage revenues for assigned groups and affiliated business within a 5% variance.

· Verify sleeping room and suite blocks, special concessions, and rates as outlined in contracts with group reservations agents, and provide updates on any changes.

· Additional responsibilities may be assigned by the Complex Executive Director of Sales.