Compliance and Quality Assurance Expert
Summary
Ensures organizational compliance with government regulations and quality standards by running internal audits, maintaining the Quality Management System (ISO 9001), managing risk and corrective actions, and training staff. The role centers on compliance documentation, audit reporting, and continuous improvement rather than hands-on software development.
Salary: ₱50,000 – ₱60,000 per month
Job Summary
The Compliance and Quality Assurance Expert is responsible for ensuring the organization’s compliance with applicable government regulations, industry standards, internal policies, and established quality management systems. This role oversees compliance monitoring, quality assurance audits, process evaluations, corrective and preventive actions, and continuous improvement initiatives. The position requires strong knowledge of regulatory compliance, quality management principles, auditing methodologies, and risk assessment. The successful candidate will work closely with different departments to identify compliance gaps, strengthen internal controls, maintain audit readiness, and ensure consistent adherence to applicable legal and operational requirements.
Key Responsibilities
1. Regulatory Compliance Management
Monitor and ensure compliance with applicable government regulations, statutory requirements, industry standards, and company policies.
Review existing procedures and operational practices to identify potential compliance gaps and regulatory risks.
Maintain an updated register of applicable regulatory requirements, permits, licenses, and compliance obligations.
Coordinate with relevant government agencies, regulatory bodies, and external auditors when necessary.
Prepare compliance reports, maintain supporting documentation, and ensure timely completion of regulatory submissions and requirements.
Recommend corrective measures to address identified compliance issues and prevent recurring violations.
2. Quality Assurance and Quality Management Systems
Develop, implement, maintain, and improve the organization’s Quality Management System (QMS).
Ensure compliance with applicable quality standards, including ISO 9001, where adopted by the organization.
Establish quality policies, procedures, work instructions, process controls, and documentation standards.
Conduct periodic reviews of operational processes to ensure consistency, accuracy, efficiency, and compliance with established standards.
Identify process weaknesses and recommend improvements to enhance service delivery and operational performance.
Promote a culture of quality, accountability, and continuous improvement across departments.
3. Internal Audits and Quality Assessments
Plan, conduct, and document internal compliance audits, quality assurance audits, and process assessments.
Develop audit plans, checklists, criteria, and sampling methodologies based on identified risks and applicable standards.
Evaluate departmental compliance with policies, procedures, regulatory requirements, and quality management standards.
Identify nonconformities, control weaknesses, and opportunities for improvement.
Prepare audit reports detailing findings, supporting evidence, risk levels, and recommended corrective actions.
Monitor the implementation and effectiveness of corrective and preventive actions.
4. Risk Management and Corrective Actions
Identify, assess, and monitor compliance, operational, and quality-related risks.
Conduct root-cause analysis of recurring issues, audit findings, customer complaints, and process failures.
Work with process owners to develop and implement corrective and preventive action plans.
Maintain a tracking system for audit findings, compliance deficiencies, and outstanding action items.
Escalate significant compliance breaches and quality risks to management promptly.
Verify that implemented corrective actions effectively address identified problems.
5. Documentation and Records Management
Maintain accurate and organized compliance records, audit evidence, quality documents, and regulatory correspondence.
Review and control company policies, procedures, forms, and work instructions to ensure proper version control.
Ensure records are accessible for authorized personnel and available during internal and external audits.
Monitor document retention requirements and ensure the proper handling of confidential information.
Prepare management reports on compliance status, audit results, nonconformities, and improvement initiatives.
6. Training and Compliance Awareness
Develop and facilitate training programs on regulatory compliance, quality standards, internal controls, and audit requirements.
Guide employees and department heads on implementing approved policies and procedures.
Promote awareness of quality objectives, compliance responsibilities, and risk prevention.
Provide recommendations to management on policy improvements and employee capability development.
7. Continuous Improvement and Management Reporting
Analyze audit results, compliance trends, and quality performance indicators.
Recommend process improvements to reduce errors, prevent noncompliance, and improve operational efficiency.
Prepare periodic compliance and quality assurance reports for management review.
Support external certification audits, regulatory inspections, and customer quality assessments, as applicable.
Collaborate with cross-functional teams to ensure that quality and compliance requirements are incorporated into daily operations.
Qualifications and Requirements
Bachelor’s degree in Quality Management, Industrial Engineering, Business Administration, Accountancy, Legal Management, Information Technology, or a related field.
Minimum of five (5) years of experience in regulatory compliance, quality assurance, internal auditing, or quality management.
Must possess a recognized quality management or auditing certification, such as ISO 9001 Lead Auditor, Certified Quality Engineer (CQE), or an equivalent relevant certification.
Demonstrated experience conducting internal audits, evaluating compliance with government regulations, and preparing formal audit reports.
Strong understanding of quality management systems, audit methodologies, risk assessment, and corrective and preventive action processes.
Experience developing, reviewing, and implementing policies, procedures, and quality standards.
Ability to interpret regulatory requirements and translate them into practical operational controls.
Strong analytical, investigative, documentation, and problem-solving skills.
Excellent written and verbal communication skills, with the ability to present audit findings and recommendations to management.
High attention to detail, professional integrity, objectivity, and confidentiality.
Preferred Qualifications
Experience supporting ISO 9001 certification, surveillance audits, or recertification audits.
Knowledge of relevant Philippine government regulatory requirements applicable to the organization’s industry and operations.
Experience with risk-based auditing, process improvement, root-cause analysis, and corrective action verification.
Familiarity with other management system standards, such as ISO 27001 for information security or ISO 45001 for occupational health and safety, where applicable.
Experience in technology, logistics, telecommunications, field operations, or other regulated operating environments.