Compliance Manager

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Overview

As the Post-onboarding Manager / Senior Specialist, you will lead the Product Compliance Cleanup Team to oversee end-to-end product compliance and cleanup strategies. By leveraging regulatory expertise, AI-driven automation, and cross-functional leadership, you will eliminate non-compliance risks and protect brand reputation within aggressive operational timelines.

What You Will Do

• Strategic Compliance Management & Cleanup Oversight: Oversee onboarded product compliance mechanisms in alignment with Coupang policies and domestic regulations. Define cleanup frameworks and standards covering SDP content integrity, import/manufacturing legitimacy, and vendor qualification across diverse product categories.
• Risk Assessment & Resource Optimization: Leverage deep regulatory expertise to evaluate complex compliance risks. Strategically deploy limited team headcount and resources, establishing high-efficiency workflows and AI-assisted automation to eliminate violation risks within aggressive timelines.
• Cross-Functional Leadership & Governance: Drive strategic alignment across key stakeholders—including Business Management, Fulfillment Centers, Legal, and Product Policy—to institutionalize proactive risk-mitigation controls, clear compliance bottlenecks, and protect brand reputation.

Basic Qualifications

• 7+ years of experience in Food Regulatory Affairs, with strong knowledge of food regulations, ingredient restrictions, advertising claims, and compliance management. Experience working with regulatory authorities and resolving compliance issues is highly preferred.
• Solid understanding of regulations related to Pharmaceuticals, Medical Devices, and Cosmetics, including product classification and advertising compliance requirements.
• Fluent in written and spoken English and Mandarin, with strong stakeholder management and cross-functional communication skills.
• Ability to translate complex regulatory requirements into clear, actionable guidance for business teams.
• Strong project management skills with proven ability to manage multiple priorities, track progress, maintain accurate documentation, and deliver results on time.
• Excellent analytical and problem-solving skills, with the ability to assess risks, identify policy or operational gaps, and develop practical mitigation plans.
• Highly organized, detail-oriented, and able to perform effectively in fast-paced environments with shifting priorities and tight deadlines.
• Demonstrated adaptability, resilience, and sound judgment in high-pressure situations.

Preferred Qualifications

• Proficiency in Excel VBA and data analysis.
• Experience leveraging Gemini or other AI tools for large-scale data processing, workflow automation, and operational efficiency improvement.