COMPLIANCE MANAGER

JOB SUMMARY

Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution.

CANDIDATE PROFILE

Education and Experience

• Bachelor's degree in Hospitality Management, Business Administration, Law, or a related field.
• Professional certification in Compliance, Risk Management, or Hospitality Management is an advantage.
• 3–5 years of experience in hotel operations, compliance, auditing, or risk management.

Skills Required

• Strong knowledge of hospitality laws and regulations.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving abilities.
• Attention to detail and strong organizational skills.
• Leadership and team management skills.
• Report writing and documentation skills.
• Proficiency in Microsoft Office and hotel management systems.

Key Responsibilities

• Ensure compliance with local, state, and national laws affecting hotel operations.
• Develop, implement, and monitor hotel compliance policies and procedures.
• Conduct regular internal audits and compliance inspections.
• Ensure adherence to health, safety, fire, food hygiene, environmental, and labor regulations.
• Coordinate with government authorities during inspections and licensing processes.
• Maintain records of permits, licenses, certifications, and regulatory documents.
• Investigate compliance issues and recommend corrective actions.
• Organize compliance and ethics training programs for employees.
• Monitor changes in laws and regulations and update hotel policies accordingly.
• Prepare compliance reports for senior management.
• Work closely with Human Resources, Finance, Housekeeping, Food & Beverage, Security, and Engineering departments to ensure compliance across all operations.
• Promote ethical business practices and support risk management initiatives

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Demonstrates personal integrity.

• Uses effective listening skills.

• Demonstrates self confidence, energy and enthusiasm.

• Manages group or interpersonal conflict effectively.

• Informs and/or updates the executives and the peers on relevant information in a timely manner.

• Manages time well and possesses strong organizational skills.

• Presents ideas, expectations and information in a concise well organized way.

• Uses problem solving methodology for decision making and follow up.

• Makes collections calls if necessary.