Compliance Officer

Job Title: Compliance Officer
Work Arrangement: Onsite
Location: Doral, FL 33122 or Tallahassee, FL 32399
Employment Type: Contract.

Position Summary

Dhaka Technologies Limited Company is hiring a Compliance Officer for a Florida state government client supporting the Division of Condominiums, Timeshares, and Mobile Homes.

The Compliance Officer contacts constituents and complainants to discuss filed complaints, compares complaint details against Florida statutes to analyze the issue, advises complainants of the Division jurisdiction, and documents and closes cases in the Division systems. This assignment is approximately 11 weeks in length.

Position Details

Pay Rate: $38.14 per hour
Work Environment: Professional office, business casual

Work Locations

The candidate may select one of the following work locations:

• 8550 NW 33rd Street, Suite 401, Doral, FL 33122.
  
• 2601 Blair Stone Road, Tallahassee, FL 32399.
  

Candidate Responsibilities

• Contact constituents and complainants to discuss the details of the complaints that are filed.
  
• Read state statutes and compare them with complaints in order to analyze the issue.
  
• Communicate with the public. Strong customer service skills are essential.
  
• Advise the complainant of the Division jurisdiction, that the case is being closed, and the reason for closure.
  
• Provide any resources or referrals as appropriate.
  
• Send written correspondence to the complainant once approved by the supervisor.
  
• Close the case out by adding the appropriate codes, activities, and statutes in Versa.
  
• Document the actions taken in the OnBase system.
  

Candidate Required Skills

• Communicate appropriately, both verbally and in writing.
  
• Read and interpret Florida statutes.
  
• Previous experience working with the public in a professional work environment.
  
• Exceptional organizational skills.
  
• Commitment to the project timeline.
  

Required and Desired Skills Matrix

1. Ability to speak and understand English. Required.
   
2. High school diploma. Required.
   
3. Excellent written and oral communication with the public. Required.
   
4. Ability to read and interpret Florida state statutes. Required, 1 year.
   
5. Experience working with the public in a professional work environment. Required, 3 years.
   
6. Experience working with the public and analyzing complaints. Required, 1 year.
   
7. Experience using Versa. Highly desired.
   
8. Experience using the OnBase system. Highly desired.
   
9. Bachelor's degree. Highly desired.
   

How to Apply

Interested candidates who meet the qualifications should send their resume to talent@dhakatech.us.