Compliance Officer III

The Department of Unemployment Assistance (DUA) administers the Unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work and looking for a job.

Under the direction of the Benefit Accuracy Measurement (BAM) Supervisor or designated manager, the Benefit Accuracy Measurement Investigator is responsible for conducting federally mandated quality assurance investigations under the United States Department of Labor (USDOL) Benefit Accuracy Measurement (BAM) Program in accordance with ET Handbook No. 395, ET Handbook No. 396, and 20 CFR Part 602.

The BAM Investigator performs independent and objective investigations of randomly selected paid and denied unemployment insurance (UI) claims to determine the accuracy of benefit payments and non-monetary determinations. The investigator examines all claim data and transactions including eligibility determinations. The investigator verifies claimant, employer, and other interested persons information through new and original fact finding to detect errors. Investigative outcomes are documented through development of investigatory case files that contain supporting documentation, written summaries, and completion of the federal Benefit Accuracy Measurement Data Collection Instrument.

The BAM investigator is required to complete work in a manner that meets quality standards and timeliness standards established in the federal 395 and 396 ET Handbooks.

The position requires extensive knowledge of unemployment insurance law, investigative techniques, federal performance requirements, confidentiality standards, and quality control methodologies.

Preferred Qualifications\:

Extensive experience in a position that requires working knowledge and the application of M.G.L. Chapter 151A and of the laws, rules, regulation, policies, procedures, standards and guidelines governing DET programs and operations and experience requiring the knowledge and application of investigative techniques, procedures and documentation requirements. Preferred Certifications and/or Designations\: Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA), Special Police Officer.