Compliance Support Specialist

Job Purpose

The Compliance Support Specialist provides dedicated support to the Company’s compliance operations, with a primary focus on maintaining accurate, timely, and complete compliance documentation and assisting property teams in meeting applicable regulatory, program, and company requirements.

This position is primarily a compliance-focused role. The Compliance Support Specialist works closely with the Compliance team and property management staff to monitor, organize, review, and follow up on compliance-related requirements.

Duties & Responsibilities

Compliance Support

• Assist with the day-to-day administration and coordination of compliance activities across assigned properties.

• Review compliance files and documentation for completeness, accuracy, and consistency with applicable requirements and company procedures.

• Assist with monitoring compliance deadlines, certifications, recertifications, annual requirements, inspections, audits, and other regulatory obligations.

• Maintain organized and accurate compliance records and tracking systems.

• Assist with preparation and organization of files for compliance reviews, audits, inspections, and monitoring visits.

• Follow up with property teams regarding missing, incomplete, or outstanding compliance documentation.

• Help identify potential compliance deficiencies and bring concerns to the attention of the appropriate Compliance team member.

• Assist with tracking corrective actions and ensuring outstanding compliance items receive appropriate follow-up.

• Support the Compliance team with research and documentation related to program requirements, regulations, notices, and procedural changes.

• Assist with maintaining current compliance forms, templates, checklists, procedures, and other resources.

• Help ensure required notices and documentation are completed and maintained appropriately.

• Assist with data entry and updates to compliance tracking systems and reports.

• Maintain confidentiality and handle resident and property information appropriately.

Property Team Support – Compliance Focused

• Serve as a compliance resource and point of support for Property Managers, Regional Managers, and property staff.

• Answer routine compliance-related questions and direct more complex questions to the appropriate Compliance team member.

• Help property staff understand and follow established compliance procedures and processes.

• Provide reminders, follow-up, and organizational support to help property teams meet compliance deadlines.

• Assist new Property Managers and team members in becoming familiar with compliance expectations and resources.

• Encourage consistent compliance practices across properties.

Audits, Inspections, and Reviews

• Assist in preparing properties and files for internal and external compliance audits, inspections, and reviews.

• Help compile requested documentation and supporting materials.

• Track findings, required corrections, and follow-up items.

• Assist with maintaining documentation demonstrating completion of corrective actions.

• Provide administrative and organizational support before, during, and after compliance reviews.

Administrative Support

• Maintain compliance calendars, spreadsheets, reports, and tracking tools.

• Prepare routine compliance reports and summaries.

• Organize electronic and physical compliance documentation.

• Assist with special compliance projects and assignments as needed.

• Maintain professional communication with property staff, vendors, agencies, and other contacts when appropriate.

Key Performance Measurement(s)

• Timely completion of assigned compliance tasks, reviews, and follow-up activities.

• Accuracy, completeness, and organization of compliance files, records, and tracking systems.

• Timely identification and escalation of missing, incomplete, or potentially deficient documentation.

• Effective follow-up with Property Management staff regarding outstanding compliance items, deadlines, and corrective actions.

• Successful preparation and organization of assigned materials for audits, inspections, MORs, and other compliance reviews.

Physical Activities & Requirements

• Ability to sit, stand, and walk for extended periods (up to 100% of the work shift).

• Ability to lift, push, or pull up to 25 lbs. as needed.

• Average hearing and vision required for communication and inspection duties.

• Customer service-oriented and able to interact effectively with residents, vendors, and staff.

• Must possess a valid driver’s license and maintain a clean driving record.

Qualifications

• High school diploma or equivalent.

• Strong organizational and administrative skills.

• Excellent attention to detail.

• Ability to manage multiple deadlines and follow up consistently.

• Strong written and verbal communication skills.

• Ability to maintain confidentiality and handle sensitive information appropriately.

• Proficiency with Microsoft Office, email, spreadsheets, and other standard office technology.

• Ability to learn and apply detailed regulations, policies, procedures, and program requirements.

Preferred

• Previous experience in affordable housing, property management, compliance, housing programs, or related field.

• Experience with HUD, LIHTC, HOME, HTF, RAD, PBRA, and PRAC, or other affordable housing programs.

• Experience preparing for or assisting with audits, inspections, or regulatory reviews.

• Familiarity with property management or compliance software.

Positions Supervised:

• None