Computer Diagnostics Specialist - Customer Service

Pay Range: $22.10 - 27.40 hourly
Job Description: Your Piece of the Puzzle
Do you like helping others? NFM is looking for a Computer Diagnostic Specialist responsible for providing outstanding customer service, processing returned items, and resolving computer issues. If you have a knack for tech, creative problem solving, and providing timely customer satisfaction, this is the job for you!

Job Duties: A Day in the Life
Assist: Provide world-class customer service

Train as a Customer Service Specialist, learning and utilizing the NFM system
Assist customers with basic troubleshooting and recommend service options
Create positive experiences and build relationships to enhance customer loyalty
Follow up with customer concerns, issues, needs in a timely manner
Model the HEAT method: Hear them out, Empathize, Apologize, and Take-Action
Varies by Region: May be assigned to work on a customer service register

Evaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations

Research and review customer accounts
Check status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters

Process: Process returns, exchanges, and order maintenance for customer owned merchandise.

Review various reports throughout the day for any items returned needing inspection; paying particular attention to customer deadlines or pick up times
Inspect returned items for completeness, damage, removal of private information as applicable, and determine disposition
Assist with cellular inspections prior to return
Restore merchandise for repair and/or resale
Responsible for inventory process, including tagging product, receiving and transfers

Be Your Best: Represent NFM at the Highest Level:

Expect to be a kind, helpful, and courteous Team Player
Responsible for tech room and tagging station organization and cleanliness
Complete training and be eager to continue to learn new things

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

Technical degree in computer science preferred
1-year computer repair
1-year customer service experience
CNE or CAN certification preferred
Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
Ability to work night, weekend and/or early morning hours based on business needs
Pre-employment screening includes, criminal background check