Computer Network and System Engineer

Responsibilities Investigate, troubleshoot, resolve and/or take ownership of and manage customer faults and queries through to resolution within appropriate SLA and service measures Perform troubleshooting across LAN/WAN Ensure that all fault tickets are updated fully and appropriately with regard to the issue, troubleshooting is undertaken and outcomes and resolution of the fault Deliver high-quality customer outcomes by following all relevant processes and procedures, whilst being prepared an…